Customer Data Quality Manager

At SalonCentric we are committed to creating a Beautiful Place To Work. We understand that your career journey is unique, and we strive to offer an inclusive, diverse, and equitable culture to foster your passion and enhance your skills. 

We are thrilled to announce we are Hiring a Customer Data Quality Manager. This role will be based in beautiful St. Petersburg, FL. You will report to the AVP – Digital Analytics

A great opportunity to join a fast-growing team for a highly passionate, data obsessed and details focused individual that will manage SalonCentric’s customer data quality function. As a Data Quality Manager, you will be responsible for monitoring, validating, and working with cross functional business partners, external vendors and Digital IT to ensure the quality of the marketing database. The candidate will be the subject matter expert behind all data flows feeding SalonCentrics Customer Data Platform “DDX”, This role will be responsible for designing and monitoring data quality reporting and partnering with their IT counterparts to maintain data quality. This position plays a critical role in the company's digital marketing activities and analysis, which support digital campaign strategy development, omni channel efforts, overall and campaign specific measurement and optimization which have direct impact on short- and long-term customer loyalty and lifetime value, sales and return on investments.

If you have a passion for data and details with experience managing across key stakeholders and influencing cross functional teams this is the job for you!

What You’ll Do:

Strategy & Planning –

·       Envision and plan internal Customer Data Platform upgrades and enhancements – new data inclusion and platform maintenance and upgrades

Program Management –

·       Responsible for monitoring data quality and implementing data controls and remediating data quality issues

Leadership –

• Partnering with business & technology leads globally to deliver end-to-end solution
• Communicate escalations, concerns, and issues with data to the individuals that can influence change

Collaboration and Influence –

• Work closely with business SME and data analyst to define, prioritize & finalize DQ issues, resolution approach
• Working with various technology leads to ensure the gaps in capabilities are converted into prioritized work items

Reporting –

• Provide regular written and verbal updates to management
• Document methodologies for metrics in a clear and detailed manner
• Create, review, and maintain Data Quality Issues Tracker

The responsibilities listed on this position are not intended to be all-inclusive and additional responsibilities may be assigned as needed

Things You’re Skilled In:

• Deep understanding of the existing SalonCentric data, SAP, SFDC, SFMC, and GA
• Proficient SQL Knowledge with reporting (Tableau/Power BI) experience
• Knowledge of Python and date flow and automation
• Knowledge of systems and data implementation process
• Technical expertise regarding database fundamentals (design, data models, advanced SQL writing and efficient querying),
• Hands-on experience in quantitative data analysis and ability to understand/diagnose potential quality issues and anomalies.
• Developing and monitoring alerts and health reporting