IT Help Desk - L'Oreal Cairo Plant

Job Responsibilities:

• Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact
• Maintain client Software Installations and Upgrades needed.
• Active Directory Domain Management.
• Troubleshooting and resolving basic Network issues.
• Following up with customers to ensure full resolution of issues.
• Follow-Up IT Helpdesk ticketing system and ensuring that SLA is met based on urgency and priority.
• Train users on basic applications and create needed documentations.
• Assist in basic Server and Network Administration tasks.

Job Qualifications:

• Bachelor degree in Information Technology/Computer Science or relevant field,  or equivalent experience.
• One or more technical certifications (MCSA, CCNA , A+, Network+, etc.) are preferred.
• 1-3 years of experience in Helpdesk environment.
• Proficiency in English written and spoken is required, French is a plus.
• Customer Centric Mindset.
• Excellent troubleshooting and analytical  skills
• Decision maker and has the ability to evaluate situations on spot.
• Ability to be on-call for urgent situations.
• Good knowledge in Active Directory is a must.
• Good Knowledge in VMWare Management, VEEAM, Cisco Routing is a plus
• Experience in an industrial plant environment is a plus.