E-Commerce Key Account Manager

KEY JOB ACCOUNTABILITIES

- Lead and negotiate annual agreements with Ecommerce partners

- Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective

- Drive relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers

- Work closely with marketing to define the consumer experience and e-merchandising

- Activate the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, profit optimization)

- Adapt strategy to fit with the nuances of local e-commerce markets and leverage best practices across geographies

- Ensure that the brand presence and journey online is consistent with overall brand standards and strategy

- Drive collaboration with technology teams and ensure continuous improvement and upgrade of the site Scale direct to consumer online sales (only applicable for e-commerce leaders of specific divisions/brands)

- Identify new Ecommerce trends and opportunities for business growth and implement action plans

PROFESSIONAL & TECHNICAL COMPETENCIES

• Digitally upskilled
• Business and negotiation skills
• Team player
• Analytical skills
• Team management

You have…

• 3 to 4 Years’ experience in E-commerce business
• Experience on Amazon
• Experience on key account management
• Experience in managing monthly turnover target
• Experience on KPI’s management
• Experience on team management (Indirect through distributor)