Senior Manager - eNational Accounts, Walgreens

Department: Walgreens eCommerce

Location: Deerfield Office – Deerfield, IL

Mission and defining characteristics:

• Own eCommerce consumption and penetration targets and responsible to develop plans to grow market share
• eCommerce and eRetail customer representative; strong relationships with key customer stakeholders
• Strategic leader for opportunity maximization across eCommerce account and engagement of Brand sales leadership
• Identify and implement content and assortment optimizations to improve customer experience and conversion
• Significant leadership for upskilling key account leaders on eComm
• Stay ahead of what happens in the market

Main tasks:

Customer Relationship Builder

• Build strong relationships with key customer stakeholders as credible business partner: senior, empowered, reliable, and helpful
• Gain comprehensive knowledge of Customer’s ecommerce strategic objectives, priorities, shoppers, decision-making process, and KPIs
• Key influencer within the multifunctional team to drive engagement with the customer and own all commercial fundamentals (incl. supply chain and in-store execution etc.) that align with customer

eTeam partner

• Drives coordination of support functions to deliver on cross-functional goals (e.g., eShopper Marketing, CDMs/BAS/ACMs, Supply, Finance)
• Upskill commercial team partners on eCommerce channel & key levers to drive the business
• Contribute to eRetail team development by way of cross-sharing, coaching & training

eCommerce and eRetail Strategist

• Drive growth with customer and maximize brand’s strategic opportunities through Shopper Insights and a category view of the customer’s omni-channel strategy
• With CTL, create channel strategy that is ahead of market changes
• Influence, develop and execute customer strategy for sales growth in alignment with CTL’s and BBDs to penetrate accounts in effective and profitable way

Achiever

• Own Consumption Targets for CPD
• Develop and implement profitable plans to drive sell out for all brands across L’Oreal Paris and Maybelline Garnier essie.
• Track Customer’s business and sales and forecasting to proactively address demand and gaps and to drive consumption
• Partner closely with NAMs & CTLs to align on online targets & plans to achieve goals.
• Manage & maintain monthly consumption LE
• Responsible for managing trade budget at customer level in partnership with NAM

Qualifications/experience:

• Exceptional track record of account relationship management
• Demonstrated knowledge of eRetail and online sales
• Interacts effectively, including negotiation skills
• Demonstrated analytical approach to business management
• Ability to influence other functions and drive coordination across groups (even without reporting lines)
• Ability to make decisions aligned with commercial fundamentals and maximize P&L
• Effective in motivating and developing talent
• 3-5 years of CPG experience with demonstrated sales results and experience working in multi-functional teams