Función del empleo: Administrativo & Asistente

Tipo de puesto: Contrato Prácticas

Tipo de empleo: Jornada Completa

Localización: Manchester

País: United Kingdom

Based: Trafford

Start Dates: September 2024 

Annual Salary: £24,000 per annum

Level : Level 3 Business Admin Qualification.  

Duration : 18 month+ EPA  

Customer Care Apprentice  


When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

You will


•        Learn how to provide an optimal level of service to all our customers to achieve first contact resolution within agreed SLAs

•        Learn the ability to handle multiple contacts simultaneously whilst maintaining a high level of accuracy & knowledge. Learn how to ensure that our customers have a positive experience by proactively following up on all contacts.

•        Learn how to drive our NPS score and translate improvements into all your interactions with our customers. 

•        Support the management of the relationship with key internal stakeholders to drive best in class customer service & collaboration, internally. This could also involve attending meetings with various functions to build up collaborative relationships and share best practice.

•        Focus on improving efficiencies within the current ways of working and identify what opportunities there are to drive efficiency forward whilst maintaining the level of service required.

•        Participate and support as needed on projects impacting the customer alongside other team members.

•        Be part of and actively contribute to a highly motivated team; able to work both independently and as part of the team on both short- and long-term goals.

•        Be a group tool user – subject to the relevant training, promoter of best practice, a functional and end user tester and user documentation. etc  

•        Have the opportunity to have regular feedback sessions with your peers and line manager on your performance, training, and development needs.

You have

  • Experience and a mindset of customer care
  • Strong attention to detail.
  • Solutions orientated mindset with the ability to work accurately at pace and cope with ambiguity and a constantly changing environment.
  • Strong prioritisation and communication skills
  • Strong analytical and problem-solving skills, ideally at least working at intermediate Excel 
  • Ability to challenge ways of working and seek out ways to continuously improve. 
  • Problem solving skills – Ability to root cause issues, empowering you to take responsibility and contribute your own ideas.
  • Can do attitude – No problem is too small, supporting others in need and seeing challenges as an enabler for change


You are 


  • Entrepreneurial. Every single day, you spot opportunities and want to learn how to shake things up 
  • Curious.   You want to know how things work and if they could be done differently so you can contribute your own ideas.
  • Adventurous. L’Oréal is for pioneers. So, you’ll embrace challenges and change 
  • Only human. You’ll make mistakes sometimes, but you have no fear of failure because you’re smart enough to learn from mistakes
  • Analytical and/or techy.  You can analyze data and turn it into information to solve complex problems.
  • You crave success and we’ll support you all the way. That way, we all win
  • Respectful. Whoever you’re talking to, you treat everyone the same
  • One of the gang. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so, do we
  • Self-motivated, pro-active, and able to work on own initiative
  • Open. To new ways of doing things. To other people’s (sometimes crazy) ideas
  • You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are

Next steps...

Once you click apply you will be asked some questions to check you are eligible for this role. These will be questions around your current situation, whether you’re happy with the salary, location etc.


If you are eligible to apply, you will then be sent a link via email to ‘Step 2’ of the application process; the online assessments. Keep an eye out for this (it might even land in your spam folder!). Although there is no deadline for completion, the quicker you submit your answers the quicker we can continue to move you through the process! 


Once we have your results, our recruiters will conduct a final review of your entire application and if successful, invite you to an Assessment Centre. Please be patient with us as we receive a high volume of applications and want to spend time going through each of them.


Our Assessment Centres this year will mostly be in person, they will be running from when applications open until the roles are filled. These Assessment Centres are specific to function, so please be patient if you don’t get invited straight away – it might just be because your function’s Assessment Centre date isn’t until later on in the recruitment period!


Please note, if you apply for more than one role you will be put forward for the one we deem most suitable for you. If you have a strong preference, please only apply to that one role to ensure you are considered for the correct role.