Función Laboral: Sistemas de Información

Tipo de contrato: Jornada Completa

Ubicación: Shanghai - Shanghai

País: China

The role:

The Digital IT technical architect will be responsible for the implementation of the solutions around but not limited to CRM in APAC. This role requires close working relationships with business partners, external strategic partners, hub IT teams, Group Digital IT and the APAC CRM & Digital Marketing Program Manager.

This is a role would best be filled by someone with a technical background in Computer Science with experience and Knowledge of CRM, database ,network, hardware and other related technologies. The ideal candidate will be motivated and a technical-oriented professional who can contribute to systems design and technical solutions.

Key job accountabilities:

  • Understand and support the implementation of the Digital Systems strategic roadmap
  • Design, document, and implement the multi-divisional digital IT CRM platform in APAC including system architecture, network, SIEBEL module, database and etc.
  • Review requirement and vendor solutions to align with zone CRM strategy.
  • Participate in the definition of the technical solution, architecture solution and overall objectives for the digital CRM projects.
  • Prepare the project/program delivery and the knowledge transfer for the run in close relation with the operating teams
  • Define and advise the technical solution for the project , business requirement , change request and etc…
  • Liaise with Group Digital IT Competence Center for functional and technical content and evolutions
  • Liaise with the local IT digital teams
  • Organization of the operational excellence for APAC
  • Defines SLAs and monitors achievements






Profile & Position Requirements:

Deep Working knowledge of CRM platform (Siebel) required, including knowledge and experience with the following: assignment rules, business rules, workflows, data validation rules, object and data model changes, screen changes, custom scripting, workflow, E Script, EAI and EIM.

5+ years working experienced in Siebel.

Working knowledge of transition protocol and security will be a plus.

Working knowledge of architecture design and hardware will be a plus.

Working knowledge of database management will be a plus.

Siebel implementation experience on FMCG or retail projects is preferred.

Ability to coordinate and work in multiple simultaneous projects.

Ability to deliver in uncertain worlds

Team work in a multinational environment

Strong written, verbal, and presentation skills

Have a customer focused attitude.