Función del empleo: Information Systems
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
Localización: Shanghai
País: China
Preferred profile/ skills:
Job description:
Maintain high performing service support function
Ensure a regular customer survey for your responsible services and have personal goals on improvement of service levels
As owner of the escalation process, the Integration Operations Manager takes ownership of major incidents to ensuring co-ordination of resolving parties, effective communication to stakeholders and post incident review (incl. root cause analysis)
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems