Función Laboral: Sistemas de Información

Tipo de contrato: Jornada Completa

Ubicación: ILE DE FRANCE (except Paris)

País: France

Organization :


L’Oréal is present in 140 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 84 billion consolidated sales (in 2016).

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions across Europe, Middle East and Africa.


As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)

Responsibilities and main missions:


  • Be a technical referent and contribute to build a long term vision and strategy
  • Manage our architecture transformation plan to turn our CRM platform into a a fully omnichannel real time platform
  • Optimize CRM Platform landscape in terms of applications portfolio, integration, technologies with reusability and simplification.
  • Ensure proper collaboration between the CRM platform and all other external / internal IT systems
  • Define and broadcast standards, common rules and best practices in order to bring more agility to projects and teams.
  • Design system by keeping in mind business alignment, quality of service, performance, stability and costs.
  • Relationship with vendors to identify best practices, new opportunities



We are looking for a CRM Architect with at least 10 years of experience, international experience preferred.


Technical and professional Skills:  

Design & conception:

  • Business process design
  • Enterprise Architecture



  • ESB
  • EAI
  • Master Data Management
  • API Management


  • CRM applications (, Adobe,…)
  • Integration tools (Informatica,…)


Other skills:

  • French Fluent.
  • English Fluent.




  • Evidence of a Master’s degree in Information Management or equivalent Business Technology degree.