Función Laboral: Administrativo & Asistente
Tipo de contrato: Jornada Completa
Ubicación: UK - Manchester - Bury
País: United Kingdom
Customer Care Apprentice – Bury
Initially 15 months apprenticeship
We have an opportunity for an Apprenticeship within the Customer Services department, within the Professional Products Division (PPD) Customer Service Team in Bury. This position will involve on the job training whilst also working towards a Level 2 Contact Centre Operations qualification with training provided through North Lancs Training Group.
The successful jobholder will be efficient, professional and highly motivated, ready to act as a key point of contact for a demanding customer base, which ranges from small neighbourhood salons to major hairdressing chains and exclusive portfolio salons.
In return for your hard work you will receive excellent staff benefits such as 25 days’ holiday (plus bank holidays), chance to join our company pension scheme and access to the Staff Shop on site.
Role and Responsibilities
To succeed in this role, you will be able to deliver excellent customer care to a wide variety of customers and be able to demonstrate effective and efficient handling of disputes and queries. You will be professional at all times and be an Ambassador of the PPD Customer Care Team when dealing with both internal and external customers. Your organizational skills, attention to detail and your ability to priorities will be critical in our fast moving environment of constant change. You will demonstrate a flexible and persistent approach to problem solving; self-motivated and confident, you are a real team player who thrives on the challenge of achieving group results.
Your key job accountabilities:
Taking high numbers of inbound calls
Be a trusted key point of contact for our customers, combining a professional service with passion for and knowledge of our products.
To liaise on a daily basis with Commercial Team members to advise them of any potential issues regarding order processing / delivery / payment queries.
Be part of a highly motivated team delivering an excellent standard of customer service
Be part of and actively contribute to a highly motivated team; able to work both independently and as part of the team on both short and long term goals.
Qualifications and Education Requirements
5 GCSE’s grade A-C including Maths and English (or equivalent) required.
An ability to deal with a high level of internal and external telephone calls in a professional manner
To work accurately and quickly under time pressure, with the ability to build relationships with customers
The ability to communicate effectively both in written and verbal form
The ability to work both autonomously and as part of a team, and plan and organize own daily workload to meet daily deadlines
The ability to resolve problems or where appropriate direct issues for consideration to the appropriate level
The ability to analyse information
Knowledge of Microsoft Office, including Excel
Good communication skills – both written and verbal
Good IT skills – mainly Excel and email
Must be able to work quickly & accurately
Able to record information accurately
Dependent on role availability and apprentice performance, it is possible to progress to full time employment.
Please submit your CV and Cover letter through our careers page before the 8th September. If we receive a high level of applications we may close the vacancy earlier.