Función Laboral: Administrativo & Asistente
Tipo de contrato: Jornada Completa
Ubicación: Melbourne - Bayside & South Eastern Suburbs
L'Oréal Australia is part of the L'Oréal Group – the world's largest pure beauty company with over 100 years of history and experience. We are a passionate team in a growing market, working to deliver our mission of Beauty for All through our local portfolio of 25 brands.
L'Oréal was founded by a scientist and we have always focused on cutting-edge research and innovation. Our innovation now also centres around the opportunity that the worldwide digital transformation provides and we are leaders in connecting beauty and technology.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial spirit, Open-mindedness, Quest for excellence and Responsibility.
L'Oréal Australia's Operations includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to focus on uncompromising standards of quality control, employee safety and our environmental commitments.
About the role
L’Oreal Australia is currently seeking a passionate and motivated individual to take on the role of Customer Care coordinator based at our Distribution centre in Dandenong South.
Reporting to the Customer Care Supervisor, you will be the privileged interlocutor of clients within the Customer Service and will have to ensure the complete execution of the order cycle.
Your key responsibilities will include:
•Establish a personalised relationship with the client (external or internal) in order to optimise the service provided
•Proactively ensure orders processing and follow up until the delivery
•Answer to the clients enquiries (deadlines, shortages, information, disputes) in an efficient and professional manner
•Record, Analyse and follow up the disputes situations (complaints, returns…) in collaboration with the Credit team, the sales team and the physical distribution
•Use customer feedback to drive improvements to service
•Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
•Ensure the continuity of service by backing up the rest of the team and participating to the training of new collaborators (transfer of knowledge, sharing best practices…)
To be successful in this role you will have a dynamic personality, an excellent relationship building skills and be customer oriented. You will need to be highly analytical, with strong attention to detail and display strong oral and written communication skills.
The successful candidate will be able to display initiative to solve issues, improve processes and be capable to grow and develop his skills within the organisation.
We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability.