Función Laboral: Supply Chain

Tipo de contrato: Jornada Completa

Ubicación: Florida - St. Petersburg

País: USA

POSITION:               Customer Service Representative - Sub-Distribution

REPORTS TO:         Customer Service Manager – Sub-Distribution

LOCATION:              St. Petersburg, FL

 

Job Summary:

Provides comprehensive customer service directly to a diverse group of assigned Sub-Distributors (customers) utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by SalonCentric. 

 

Position Responsibilities: 

·  Directly interacts with customer accounts and sales force to perform product inquiries, order entry processing and control. 

·  Researches issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure. 

·  Manages release of customer service blocks, truck grouping and promotional deployment.

·  Communicates cross functionally to internal departments regarding risk and opportunity to service level. 

·  Performs backorder management/cancellation and creation

·  Manages and researches all over/short claims and Return Authorization requests, and coordinates with the Distribution Centers and Credit Department.

·  Tracks shipments from the Distribution Center to the Sub- Distributor.

·  Uses strong customer service ability to provide value added services in a timely and accurate manner. 

·  Performs inside sales and telemarketing functions as needed to support key launches and promotions.

·  Monitors inventory in multiple Distribution Centers and executes change of shipping assignment to complete orders as needed.

 

Requirements:

·  At least 1-3 years of demonstrated excellence in a customer service role.

·  Excellent computer skills using Microsoft Office and performing data entry.

·  Exemplary oral and written communication skills, including outstanding telephone manner.

·  Sound judgment and ability to make independent decisions within department protocols and appropriate level of authority.

·  Ability to handle a high volume of calls, inquiries and challenging issues with tact and professionalism.

·  Ability to handle multiple tasks at one time with a high attention to detail.

·  Skilled at suggestive selling and providing alternative solutions to accounts.

·  Ability to work overtime when required.



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