Función Laboral: Supply Chain

Tipo de contrato: Jornada Completa

Ubicación: London - Hammersmith

País: United Kingdom

Customer Demand Manager, Consumer Products Division


The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

What are key highlights of this role?

The Consumer Products Division’s mission is to offer the best in cosmetics innovation to the greatest number of people utilising all mass-market channels. Brands include L’Oréal Paris, Garnier, Maybelline & Essie which offer beauty and personal care products that incorporate the latest scientific advances.

Working with our commercial team to convert the promotional plan into a demand forecast and validate it with key clients. You will then use your understanding of the account’s buying policy to accurately convert this ‘sell-out’ forecast into a ‘sell-in’ forecast ensuring stock availability. As the expected sale date draws closer you will monitor performance maximising our visibility of short term sales. You will also take ownership of the S&OP process for one of our categories, making sure that the business’ demand for that category is accurately transmitted to our International planning team. Your key objective is to ensure account demand is accurately and rapidly reflected in our forecast.


Key Responsibilities

  • Translate sell-out to sell-in forecast at SKU-level
  • Run collaborative forecast process with accounts
  • Maximise conformance to critical paths for events (launches, promotions etc.)
  • Own the forecast process for your category
  • Update short-term sell-in picture for your account in collaboration with the account manager(flash management) 

Preferred Qualifications


Alongside experience in a similar role, you should be confident demonstrating all of the following:

  • Degree qualified or equivalent
  • Convincing and Influencing
  • Good verbal and written communication
  • Networking skills
  • Understanding of end-to-end supply chain
  • Experience of a forecast management
  • Demand management experience
  • Good attention to detail
  • Customer Service mind-set
  • Demanding but calm under pressure
  • Able to look beyond existing constraints
  • Advanced data analysis (Excel)
  • Resilient
  • Acts with integrity.
  • FMCG background
  • Team player

L’Oréal Competencies


  • Innovation
  • Entrepreneurship
  • Act & lead with human sensitivity
  • Manage complexity
  • Achieve results with integrity
  • Interact effectively
  • Sensitivity to the metier


What could L’Oréal offer me?

  • World class training and development
  • Excellent benefits including pension, profit share and product discounts and a competitive salary
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to lead change you want to see within the biggest beauty company in the world