Función Laboral: Supply Chain
Tipo de contrato: Jornada Completa
Ubicación: London - Hammersmith
País: United Kingdom
in London (including 2 days per week at Customer Head Office)
leader in beauty, L’Oréal is present in 130 countries on five continents. Our
32 international brands have allowed us to devote ourselves solely to one
business: beauty, with a mission to provide the best in cosmetics innovation to
all women and men around the world. We want to bring beauty to all people. Our
ambition by 2020 is to win over another one billion consumers around the world
by creating the cosmetic products that meet the infinite diversity of their
beauty needs and desires through continued digital innovation. L’Oréal
encourages diversity and sustainable, ethical sourcing for all our products and
we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are
looking for you to lead the change you want to see in L’Oréal.
What are key
highlights of this role?
As part of the UK LUXE Customer Supply Chain
function and reporting into the Senior Customer Supply Chain Manager, this
exciting role will take on full responsibility for managing the supply chain
relationship of one or a group of customers delivering operational excellence
across the full end to end supply chain.
Responsibilities within the role will
- Order management. Ensuring the right orders are placed
at the right time to satisfy the requirements of both businesses through
analysis of order patterns and quantities.
- Key KPI tracking. Main KPIs are: Service Rate, OTIF, Stock
In Trade, On shelf availability and Cost to serve.
- Collaborative forecasting process. Ensure the process
for best in class collaborative sell-in forecasting between the two companies becoming
part of the DBS.
- Lead account collaborative strategy. Build a plan for
growth and optimal cost, combining the key focusses of both businesses.
- Deliver on Cost To Serve. Take a segmented
view of your customer base to ensure the right CTS is applied to each customer.
Zero orders below minimum order value.
- Relationship Management. Manage the
relationship with the key customer stakeholders towards a true collaborative
relationship. Regular meeting with key customer contacts.
- Maximise OSA. Influence
ordering parameters to maximise OSA. Weekly reporting and identify and resolve
- Improve product availability in stores. Through regular catalogue cleaning, collaborative
discontinuation process & QOSA.
- Support partnership agreements. Report end of month
stock & provide evidence during key trading periods.
- Focus on quality of Stock In Trade & joint action
plans with commercial team.
- Manage returns. Manage End to End process, simplify
& improve efficiency.
- Customer Claims Management. Manage claims &
- Master data alignment. Ensure the retailer’s
catalogue is fully aligned.
- Seek supply chain efficiencies. Look to optimise
ordering & shipping parameters and/or scheduling, linking to CTS.
- ASM relationship management. Manage the daily
relationship with customer implants (Boots).
implement and support key supply chain initiatives such as RSI.
Who we’re looking for:
- Relationship Management
record of matching the needs of L'Oreal and the customer in a positive way.
to engage and positively Influence external stakeholders.
- Supply Chain Knowledge/Experience
understanding of key Supply Chain functions including; Demand Planning, Supply
Planning, Physical Distribution and their interdependencies.
- Customer facing experience
to engage and influence our customers towards execution of best practice.
of key customer supply chain processes and experience of positive change
- Problem Solving Skills
to solve problems effectively, looking for alternative solutions when
challenged and able to communicate new methods to others.
- Excellent Communication skills
be able to effectively communicate with stakeholders at all levels,
communicating challenges and successes both internally and externally.
- Systems Knowledge
knowledge of internal systems eg: SAP, Excel and BI. Customer systems
experience an advantage.
to detail is key
What key skills are
L’Oréal looking for?
results with integrity
with human sensitivity
sensitivity to the métier
What could L’Oréal
class training and development
benefits including pension, profit share and product discounts and a
with some of the biggest brands in the business, and the most passionate people
opportunity to lead change you want to see within the biggest beauty company in
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