Función Laboral: Supply Chain

Tipo de contrato: Jornada Completa

Ubicación: London - Hammersmith

País: United Kingdom

Based in London (including 2 days per week at Customer Head Office)

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.


What are key highlights of this role?

 As part of the UK LUXE Customer Supply Chain function and reporting into the Senior Customer Supply Chain Manager, this exciting role will take on full responsibility for managing the supply chain relationship of one or a group of customers delivering operational excellence across the full end to end supply chain.

 Responsibilities within the role will include:

  • Order management. Ensuring the right orders are placed at the right time to satisfy the requirements of both businesses through analysis of order patterns and quantities.
  • Key KPI tracking. Main KPIs are: Service Rate, OTIF, Stock In Trade, On shelf availability and Cost to serve.
  • Collaborative forecasting process. Ensure the process for best in class collaborative sell-in forecasting between the two companies becoming part of the DBS.
  • Lead account collaborative strategy. Build a plan for growth and optimal cost, combining the key focusses of both businesses.
  • Deliver on Cost To Serve. Take a segmented view of your customer base to ensure the right CTS is applied to each customer. Zero orders below minimum order value.
  • Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship. Regular meeting with key customer contacts.
  • Maximise OSA.  Influence ordering parameters to maximise OSA. Weekly reporting and identify and resolve issues.
  • Improve product availability in stores. Through regular catalogue cleaning, collaborative discontinuation process & QOSA.
  • Support partnership agreements. Report end of month stock & provide evidence during key trading periods.
  • Focus on quality of Stock In Trade & joint action plans with commercial team.
  • Manage returns. Manage End to End process, simplify & improve efficiency.
  • Customer Claims Management. Manage claims & non-conformance charges.
  • Master data alignment. Ensure the retailer’s catalogue is fully aligned.
  • Seek supply chain efficiencies. Look to optimise ordering & shipping parameters and/or scheduling, linking to CTS.
  • ASM relationship management. Manage the daily relationship with customer implants (Boots).
  • Projects.Successfully implement and support key supply chain initiatives such as RSI.

Who we’re looking for:

  • Relationship Management
    • Past record of matching the needs of L'Oreal and the customer in a positive way.
    • Ability to engage and positively Influence external stakeholders.
  • Supply Chain Knowledge/Experience
    • Excellent understanding of key Supply Chain functions including; Demand Planning, Supply Planning, Physical Distribution and their interdependencies.
  • Customer facing experience
    • Ability to engage and influence our customers towards execution of best practice.
    • Knowledge of key customer supply chain processes and experience of positive change management.
  • Problem Solving Skills
    • Able to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others. 
  • Excellent Communication skills
    • To be able to effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally.
  • Systems Knowledge
    • Working knowledge of internal systems eg: SAP, Excel and BI. Customer systems experience an advantage.
  • Attention to detail is key



What key skills are L’Oréal looking for?

  • Demonstrates entrepreneurship
  • Manages Complexity
  • Achieves results with integrity
  • Acts/Leads with human sensitivity
  • Displays sensitivity to the métier
  • Interacts effectively
  • Innovates

What could L’Oréal offer me?

  • World class training and development
  • Excellent benefits including pension, profit share and product discounts and a competitive salary
  • Work with some of the biggest brands in the business, and the most passionate people in beauty.
  • The opportunity to lead change you want to see within the biggest beauty company in the world.