Función del empleo: Digital
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
Digital Transformation is at the heart of L’Oreal group strategy. A number of initiatives have already been launched at the IT organization level touching various business and technological domains: e-commerce, eMarketing, CRM…Furthermore, the APAC regions has countries that are at the forefront of the Digital revolutions: countries like Japan, Korea and China are continuously stretching what is possible in this domain.
This role will have overall ownership with regards to CRM in South Asia Pacific and would be accountable for the overall satisfaction of the projects delivered to our business team. This role is also responsible for managing internal stakeholders and vendors to ensure service delivery are aligned with regional & global Digital strategy and roadmap. This role will also bring value to the team with having deep understanding of product delivery related to E-commerce, CRM and brand digital presence related business process, requirement and its priorities to continued improvement initiatives.
This is a role which requires someone to have strong project management and problem-solving skills with an entrepreneurial mindset. Much of what we do is remote therefore good, clear and high quality communication to people in different countries will be required. It is a role which is suited to someone with a mixture of technical and business background, or a technical person who understands business.
The person in this position will have responsibility for the budget, roadmap, and schedule of project management with our vendors and Digital Share Service Centre (SSC) to ensure projects are delivered on time, and on budget to our business unit. At the same time, oversee system development, implementation, improvement, and support on day-to- day activity. Business partner for this position includes all business units across South Asia (ASEAN + India + ANZ) region.
For a start, this role will be responsible for the CRM program implementation and roll out.
This role reports to the Head of Digital IT for South AP and is based in Singapore.
Key job accountabilities:
The successful individual will leverage their proficiency in CRM to...
Profile & Position Requirements: