Función del empleo: Sales
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
Localización: New York, NY
País: United States
Job Description Form
Section 1: General Information
Job Title: Director, Client Experience & Retail Excellence
Function: Education & Events – Fragrance & Beauty
Division: Luxe
Supervisor Title: AVP, Client Experience & Retail Excellence
Location: Field Based
Section 2: Job Summary:
The Director of Client Experience & Retail Excellence serves as national trainer and primary facilitator for education seminars, delivering compelling and effective trainings across all retailers and axes (skincare, makeup and fragrance). This role is responsible for the creation of meaningful education content to engage the field, retailer and BA community, while positively impacting the online and offline client experience. As an integral part of the Client Experience & Retail Excellence team, the ideal candidate is a creative-minded self-starter with exceptional presentation skills, and a demonstrated passion for service, product, artistry, and brand storytelling. This position reports directly to the AVP, Client Experience & Retail Excellence.
Section 3: Job Requirements (Minimum number years of experience, skills, certification and academic background required to perform this job):
Section 4: Judgment and Decision Making:
This position must be a self-starter who is able to manage projects, schedule, and full role responsibilities with intermittent supervision. Must be able to successfully collaborate with cross-functional partners and key stakeholders from L’Oreal field, US headquarters and global teams.
Section 5: Essential Physical Requirements
Ability to lift and carry up to 40 pounds
Section 6: Financial Scope (if applicable):
Annual Budget Responsibility: $
Annual Revenue Responsibility: $
Section 7: Essential Duties and Responsibilities:
Tasks, Duties & Responsibilities | % of time spent. Total should = 100% |
Training Facilitation
| 30%
|
Drive Beauty Artist & client engagement via exceptional training content and delivery
| 40%
|
Events & Artistry Expertise
| 30% |
Section 8: Required Competencies:
Competencies |
1. Leads with Human Sensitivity – Demonstrates respect, develops others and enriches team dynamics (i.e. mobilizes the team towards a shared vision)
|
2. Displays Sensitivity to Our “Métier” – Focuses on quality (i.e. challenges and controls the quality of the team’s work), builds knowledge of the beauty business and understands beauty (i.e. expresses creative concepts with sharp coherence between words, visuals and staging); has developed a strong understanding of beauty within L’Oreal
|
3. Demonstrates Entrepreneurship – Takes initiative, focuses on customers, improves performance (i.e. takes actions to create value and contain costs) and helps to develop and execute a vision
|
4. Innovates – Shows curiosity (i.e. looks for trends and events in various domains), imagines creative solutions generating business value, promotes team creativity (i.e. fosters a climate of mutual trust that empowers people to bring daring proposals)
|
5. Achieves Results with Integrity – Conveys energy, focuses on results and acts with integrity
|
6. Manages Complexity – Reasons from multiple perspectives (i.e. simplifies complex issues by identifying essential elements) and makes decisions (i.e. involves key stakeholders in the decision making process)
|
7. Interacts Effectively – Listens and communicates effectively and actively networks (i.e. drives transversal projects)
|
Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
