Función del empleo: Information Systems

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Genève

País: Switzerland

German-speaking IT Business Partner

L’Oréal Suisse S.A., Vernier, Genève

L’Oréal has devoted itself to beauty for over 100 years. With its unique international portfolio of 36 diverse and complementary brands, the Group generated sales amounting to 26.9 billion euros in 2018 and employs 86 000 people worldwide. As the world’s leading Beauty Company, L’Oréal is present across all distribution networks: mass market, department stores, pharmacies and drugstores, hair salons, travel retail, branded retail and e-commerce. Research and innovation, and a dedicated research team, are at the core of L’Oréal’s strategy, working to meet beauty aspirations all over the world.

In Switzerland, we employ approximately 400 people at our head office in Geneva and in the field. Collaboration, transparency, agility and lab spirit characterize our local working environment. As a team of talented experts, our mission is to energize the Swiss cosmetics market by creating an innovative experience for our consumers, thus becoming a reference in Europe.

To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions across Europe, Middle East and Africa.

As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken and many others.

As IT Business Partner, you are a cornerstone of the IT Services delivered locally and the first representative of the IT for the End-users. You will lead, manage and develop all activities related to the End-users support, IT Solution support, Employee Experience and Governance.

Your tasks:

END USERS SUPPORT (HELP DESK & ON-SITE SUPPORT)

  • Define a Support services offer relevant with the local Business needs

  • Manage the first levels of IT support for office-staff, VIP, field and retail forces

  • Manage specific support for key Business events

  • Monitor service level, KPI, global user satisfaction and manage continuous improvement

IT SOLUTION SUPPORT

  • Manage projects and run activities related to the Office IT solutions
  • Deploy and support assets: Workstation, mobile devices, tablet…
  • Deploy, upgrade core software: OS, antivirus…
  • Deploy digital workplace: email, One Drive, Office365, Skype for
  • Business…
  • Manage projects and run activities related to specific IT Business
  • solutions (sales, retail, warehouse)
  • Manage local coordination for the POS openings infrastructure
  • activities (network, devices)
  • Deploy and support assets: Tils, payment terminal, sales PC, picker/shopper…
  • Deploy, upgrade specific Business software client: VIP, MARS…

EMPLOYEE EXPERIENCE

                  Manage local Employee experience initiatives (IT Days, survey…)

                  Manage end users operational communication (incident, changes…)

                  Manage Business stakeholders relationship for IT services needs

                  Define, promote and enforce best IT operations practices

GOVERNANCE

                  Manage locally the strategy defined at Group/Zone  level

                  Manage the coordination with Zone infrastructure teams

                  Manage local contract related to the IT Service activities

                  Manage local contractor team and/or external service provider

                  Manage local security governance related to IT services

Your profile:

                  Strong skills in Microsoft Windows platforms;

                  Strong skills in Microsoft office solutions (office, office 365…);

                  Good skills in Mobility solutions (apple, android) and device management solution (AirWatch MDM);

                  A good working-knowledge of Microsoft’s Active Directory and Exchange principles;

                  Strong skills in an ITSM platform for Incident / Asset Management and Service Requests;

                  Familiarity with the ServiceNow ITSM application advantageous;

Professional Skills:

                  Comprehensive Business understanding and strong communication and networking skills on various levels

                  Fluent in German, English and French

                  Bachelor / Master degree in Computer Science or equivalent

                  Adaptable, flexible and able to work to agreed deadlines (SLA’s)

                  Sizable experience within a similar organisation



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