Función Laboral: Retail - Tienda

Tipo de contrato: Jornada Completa

Ubicación: South-West

País: United Kingdom

Sales Consultant

Giorgio Armani Beauty is the ultimate luxury cosmetic brand of the future. We are a couture designer brand with a living, breathing creator, Mr Armani himself, at the heart of everything we do. It is timeless elegance, Avant Garde modernity which is epitomised in our Make Up, Skincare and Fragrance.


As a Sales Consultant you are the face of Giorgio Armani Fragrances and the first point of contact with the customer.  This role requires a sense of luxury as you assist the customer with finding the fragrance that is perfect for them.  You will be responsible for driving retail sales within your counter and working as a team to hit counter targets. 

 

Master Category Knowledge

  • Have a full understanding of all Giorgio Armani products and services

  • Attend, engage and participate in all brand training, and implement afterwards

  • Monitor Icon products on a daily basis

  • Be aware of competitor’s products and activity, communicating relevant information to line manager

  • Have detailed knowledge and awareness of the beauty market

 

Execute Business & Operations

  • To be fully aware and accountable for achievement of personal targets.

  • Complete all personal paperwork accurately, legibly and on time

  • Be aware of and abide by store rules and regulations

  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager

  • Assists the line manager and store management team in all aspects of the business

  • Prepare well for launches/activity

 

Drive Selling Process/Techniques

  • Deliver luxury service at all times, inviting customers back for a return appointment

  • Maximise selling during heavy traffic periods; delivering a luxury service at all times

  • Make appropriate, personalised product and sample recommendations

  • Have a strong focus on link selling and the recruitment of new [customers]

  • Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as personalised customer consultations

  • Assist customers by finding substitutions for returned merchandise and/or out of stock items

  • Regularly communicate Retail and KPI achievement updates to line manager

 

Foster Service Attitude

  • Creates long-term relationships with customer and nurtures repeat business

  • Ensures customer receives the highest level of service, accompanying the customer through the retail experience  from selection to purchase

  • Implements customer  record system for maximum customer and business benefit

  • Follow grooming guidelines to promote brand image

  • Maintain a clean and hygienic work area

 

Leadership

  • Fosters team spirit

  • Coaches peers when appropriate

  • Share know-how and experience

  • Work effectively with colleagues in store, in the field and at head office