The world leader in beauty, L’Oréal is present in 130
countries on five continents. Our 35 international brands have allowed us to
devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation
to all women and men around the world. We want to bring beauty to all people.
Our ambition by 2020 is to win over another one billion consumers around the
world by creating the cosmetic products that meet the infinite diversity of
their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and
sustainable, ethical sourcing for all our products and we have reduced our
emissions by approx. 50% since 2005. This year we were also named one of the
world’s most ethical companies by the Ethisphere Institute for the 7th
What are key highlights of
Our people are at the heart
of our organisation. To enable their success we aim to build simple, clear and
easy to use day to day operational HR processes delivering them with consistent
levels of excellent customer service.
The Head of HR
Operations will be responsible for ensuring we have the necessary mechanisms in
place to deliver timely and accurate HR Shared Service (HRSS) delivery across the organisation. Managing the
HRSS (ASK HR) and Payroll teams the successful
candidate will create an environment where the team is set up for success and
each interaction is approached with the objective of perfect execution and delivering
excellent customer service. This is a highly proactive and collaborative role
where the ability to plan ahead and anticipate challenges will be of key
The role will
report to the HR Director for UK & Ireland and be a member of the HR
What are the key duties of this role?
- Responsible for the day-to-day
leadership, management and motivation of the AskHR and Payroll teams.
- Oversee the AskHR and Payroll
teams processing of all employee ‘life-cycle’ events in accordance with Company
policies and processes, which will include:
- On-boarding – contract
- Promotions, transfers
- Maternity, paternity leave
- Flexible working
- Grievance administration
- Leaver administration
- Track and monitor Operational HR
customer service levels effectively.
- Accountable for the operation
of the AskHR team providing transactional support to employees and managers
across the business.
- In conjunction with the UKI
Payroll Manager accountable for UKI payroll and maintaining records relating to
- Review team activities and ways
of working with the aim of continuous improvement and innovation.
- Primary contact within HRSS for
HR Directors and Managers or cross functional stakeholders requiring HRSS
- Regular contact with internal functions
not limited to Recruitment, Reward & Pensions, Accounting and Tax to allow
for early resource planning on key initiatives.
- Management of key external
relationships such as HRIS vendor.
- Responsible for the design, development
and implementation of UKI HR policies and procedures in line with latest
legislation to deliver improvements and efficiencies to meet business needs and
- Accountable for the UKI car
fleet administration, compliance and policy development.
- Responsible for evaluating the
future systems and design thinking of operational HR and recommending and
What key skills are L’Oréal
- Previous experience of
transactional HR excellence, ideally in a shared service centre or a centre of
- Solutions orientated mindset
with the ability to work at pace and cope with ambiguity.
- Strong customer service
- Excellent communication and
influencing skills with experience of building relationships across an organisation.
- Proven experience in building
new operational HR processes, process-improvement and creating a culture of continuous
- Ability to analyse data, draw
accurate conclusions and communicate key messages succinctly.
- Is risk aware and builds
contingency into plans.
- Strong planning and
organisation skills – with an ability to appropriately re-prioritise and change
- The ability to work to a high
degree of accuracy and meet deadlines.
- Previous experience of using
SAP, HR Resourcelink or other HR database
preferred but not essential
- Strong coaching and people
- Experience of vendor management
Manages Complexity; Achieves results with integrity; Acts/Leads with
human sensitivity; Interacts effectively; Innovates.
Potential next steps
following this role
L’Oréal is focused on talent development. You will be supported
throughout your career by your colleagues, line manager and the HR team with
regular reviews and clear expectations and objectives. If you meet these
objectives, you can expect your career to progress to other roles either
internationally, at head office or at one of our distribution centres. Possible
next steps include, but not limited to, heading up a specialist HR team, a Divisional
HR generalist role or a move into the business.
What could L’Oréal offer me?
- World class learning and development opportunities.
- Excellent benefits including pension, profit share, product discounts and
a competitive salary.
- Work with some of the biggest brands in the business, and the most
passionate people in beauty.
- The opportunity to be empowered and to lead the change you want to see
within the biggest beauty company in the world.