Función del empleo: CMO & Digital

Tipo de puesto: Indefinido

Tipo de empleo: Jornada Completa

Localización: Mumbai

País: India

The world leader in cosmetics, L’Oréal is present in 150 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L’Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 78% since 2005.

The DNA of L’Oréal is Innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L’Oréal worldwide to fuel local market innovations.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission

Would you like to be a part of the adventure?

We have a suitable opportunity in Digital for the position of Senior Manager - Digital Transformation of PPD Division, one of the fastest growing division of L’Oréal India. In this individual contributor role, you will be responsible to drive data acquisition and CRM roadmap, O+O service promotion campaign, hyperlocal media, and platform management (L’Oréal Salon Shop).

You should have more than 5 years of relevant work experience in the digital function. The location of the job will be in Mumbai.

Job Responsibilities: 

  • Drive Digital Transformation for L’Oréal’s Professional Products Division by championing Data, CRM, and Hyperlocal media.
  • Focus on increasing digital adoption of the salon ecosystem, by partnering, upskilling, and upgrading the digital presence of partner salons. 
  • Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective.
  • Owner of the PPD L’Oréal Salon Shop Platform ensuring that the brand presence and journey online is consistent with overall brand standards and strategy.
  • Create and maintain promotional calendar, product exclusivities, cross selling mechanisms, operation, and data ownership within PPD brands.
  • Drives relationship with partners to ensure synergies between the brand’s own activities and partners.
  • Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase.
  • Establish and maintain relationships with key stakeholders inside the Company (Digital, Marketing, Commercial and Education), Salons, Hairdresser, digital ecosystem, and media partners.

Key Competencies:

  • Good understanding and sensitivity towards Beauty & Hair trends.
  • More than 5 years of relevant work experience in the digital function.
  • Good understanding of e-Channels business model to drive on-platform visibility. B2C eCommerce, social commerce, key account management.
  • Strong Digital marketing experience, particularly in the areas of analytics, social media and mobile.
  • Ability to manage multiple stakeholders with great communication and influencing skills. 

KPIs:  Platform Adoption, Media Efficiency, Consumer Acquisition (PII)

Stakeholders: Digital Managers, Brand Managers, Marketing Manager, Commercial Managers, Education Managers & Regional Digital team.

Reporting: Digital Head, PPD India 

L’Oréal is committed to building a diverse environment and is proud to be an equal-opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other characteristic protected by law.