For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability. 

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

We have a suitable opportunity in the Consumer Products Division for the position of Senior Manager – Business Automation. In this role, you will be responsible for Design, Development and Deployment of Automation tools for the commercial teams. You should have a minimum of 4-5 years’ relevant experience in Business Automation, Commercial Operations, and Project Management. The location of the job will be Mumbai – HO.

Key Responsibilities:

Planning and Development: 

• Understanding the current state of processes, bottlenecks, and potential for improvement
• Analyzing business processes to pinpoint areas where automation can bring the most significant benefits, such as cost reduction, increased speed, or improved accuracy
• Explore best in class solutions in organizations to identify solutions to improve field force efficiency.
• Evaluating and recommending the best automation tools and platforms for different business needs. This requires staying up-to-date on the latest automation technologies and trends.

Implementation and Management:

• Managing the entire automation lifecycle, from selecting appropriate technologies and vendors to deploying and testing solutions. This often involves collaborating with IT teams and other stakeholders.
• Leading automation projects, ensuring they stay on track and within budget. This includes managing timelines, resources, and communication with project teams.
• Evaluating and selecting automation vendors, negotiating contracts, and managing ongoing relationships. This includes monitoring vendor performance and ensuring compliance with service level agreements (SLAs)
• Continuously monitoring automated systems to ensure they are performing as expected and addressing any technical issues that arise. This includes implementing performance metrics and reporting on key indicators.

Communications:

• Working closely with different business units and stakeholders to understand their needs and ensure that automation solutions meet their requirements. This involves effective communication and collaboration skills.
• Leading change management initiatives to ensure smooth adoption of automation across the organization. This includes addressing employee concerns and providing training and support.
• Providing technical expertise and support to project teams and other stakeholders. This includes troubleshooting issues, providing training, and developing best practices.

Internal and External Interactions: Commercial teams, tech, external vendors and Zone Stakeholders. 

Team Size: Individual Contributor. 

Physical Demands (e.g. % travel): Travel will be need based

Education: Post Graduate & above

Relevant Experience: Prior experience in DMS, Automation, Project Management in FMCG or Consulting.

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.