Función del empleo: Digital

Tipo de puesto: Fix Term

Tipo de empleo: Full - Time

Localización: New York, NY

País: United States

Job Description

 

Section 1:

 

Job Title:  12 Month Digital Marketing Associate – Level Loyalty Rewards  

Supervisor Title:  Director of Level Loyalty                

Location:   10 Hudson Yards           

 

Section 2:  Job Summary
 

The 12 Month Digital Marketing Associate for Level Loyalty will handle all follow-up requests from Customer Care Center, where members have contacted them to request an adjustment of points, tracking of a redeemed item, sales discrepancy, etc.  They will need to review member sales in SalesForce and redemption orders in SAP, and investigate if point adjustments or a reorder of an item are needed. Intern will be the core point of contact for the Customer Service team providing trainings and best practices.

 

Assist in managing the online reward catalog inventory and aspects that are connected to maintaining all vendors and products connected to the web site and loyalty program. Incumbent will also need to update site for any items that go out of stock, are cancelled or discontinued.

 

The 12 Month Digital Marketing Associate will work with all the 3rd party vendors of the catalog (approx. 10 vendors).  Responsibilities will be to follow-up on any issues regarding an order that a Level member or Field person may contact Customer Service, i.e. items damaged, never received, education needs to be rescheduled, etc).  For new vendor items into the catalog, they will need to work to get images and descriptions.  Also regarding vendors, they will open up all purchase orders (POs), and help maintain the budget.

 

For education redemption items they will work directly with the Education team to ensure that education redemptions are followed-up on and that a member received any specifics on a class (i.e. what to bring, start times, etc).  They would send files of all members that redeemed for particular classes to the various education/brand team to ensure enrollments are completed.  

 

Lastly, the 12 Month intern will assit with loyalty and promo analysis. Meet with the brand team leads to present findings and learnings gathered from prior analyses.  

 

Section 3:  Job Requirements:
 

  • Proficient with Microsoft Office Excel (pivot tables, v-lookup, etc.) and strong analytical mindset
  • Working knowledge of Word, PowerPoint & Outlook
  • Ability to learn new systems and platforms quickly
  • SalesForce and SAP experience a plus (for order tracking and POs set up)
  • Vendor management experience - working with 3rd party vendors to maintain relationships and pay invoices
  • Loyalty program & beauty industry experience a plus
  • Ability to clearly communicate messages with outside vendors and internal groups
  • Affinity for building partnerships with other teams and business units
  • Ability to thrive in a fast paced environment and be able to easily adapt to change
  • Highly motivated and capable of managing and prioritize multiple projects simultaneously
  • Strong communication and listening skills -   both verbal and written
  • Excellent organization skills, strong attention to details
  • Passion for the customer
  • Preferred finance, statistics, mathematics, IT, computer science majors, or those with an interest in any of these subjects

 

Section 4:  Judgment and Decision Making:
 

This position will be working closely with the PPD Brands, Creative group and Customer Service, with the management of the loyalty reward catalog. Maintaining the products in the catalog and ensuring redemption orders placed have no issues.  The candidate will need to work with vendors of items in the catalog to watch inventory levels and ensure items don’t get backordered.  Build reporting to ensure all is monitored for products in and out of the catalog.  Excellent teamwork skills required.  This person needs to be a facilitator and collaborator with ability to work in fast-paced environment.  Candidate should have the ability to work closely with a diverse group of individuals of various functional disciplines.  They must possess excellent organizational, verbal and written communication skills.

 

 

Section 5: Essential Physical Requirements: No special physical requirements

 

Section 6:  Financial Scope

 

Annual Budget Responsibility:  $

Annual Revenue Responsibility:  $

 

 

Section 7:  Key Duties and Responsibilities:

 

Tasks, Duties & Responsibilities

% of time spent.

Total should = 100%

  1. Resolve escalated Customer Service issues and communicate resolutions back to Customer Care team.  

30%

  1. Loyalty and promo analytics. Meet with the brand team leads to present findings and learnings

20%

  1. Work across PPD brands and Creative, and vendors to get items that will be added to the reward catalog

15%

  1. Track redemption orders placed through SAP and ensure all flow through without issues. Correct items that have any issues.   

15%

  1. Set up Purchase Orders to secure funds and pay all vendors connected to catalog.

20%

 

 

Section 8:  Required Competencies:

 

Competencies

1.  Interacts Effectively:  Ability to influence cross functional teams and senior leadership on business processes, ways of working

2. Manages Complexity:  Proven ability to assess the situations of today and strengthen for greater opportunities tomorrow.  Need to show ability to stay grounded on the vision, work across brands and functions to deliver CRM revenue drivers

3.  Achieves Results with Integrity – ability to focus on the big picture and execute the strategy agreed to while aligning  staff, management and peers

4.  Demonstrate Entrepreneurship – strength in thinking out of the box to seek new areas of opportunities to garner points of difference and develop a new work process across SalonCentric and the PPD brand business units

5. Leads with Human Sensitivity – strength in building and mobilizing a cross-functional team around the common vision; empower individuals

 

 



We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

#}