Función Laboral: Retail - Operaciones

Tipo de contrato: Jornada Completa

Ubicación: California - Torrance

País: USA


Urban Decay Cosmetics is seeking a Key Holder to join our team for our new “Freestanding” Store at Del Amo-Torrance, CA.


The Key Holder is responsible for the opening and closing the duties of the store, and supervising the Store in the absence of Management. Ensures optimal customer service is provided to the store guests and clients, while driving sales revenue to exceed budget. This individual must be able to work with a variety of people and is responsible for leading and influencing the team to meet/exceed sales budgets through their leadership, which includes: Training, Motivating and Mentoring. Is responsible for maintaining a neat and organized store, and ensuring a positive / upbeat environment.




Ability to create an exceptional consumer experience through motivating, training and influencing sales people to deliver exceptional service while selling Urban Decay Cosmetics by sharing knowledge, as well as coaching and teaching about the brand, the products and make-up application technique. This includes but isn’t limited to: planning and executing successful events, selling product, building the sale through make-up application, maintaining cleanliness standards, respecting store standards and following policies and procedures. Maintain a positive and happy work environment at all times.


  • Lead by example demonstrating the ‘URBAN’ Selling Method and hold team accountable to optimal selling and service standards
  • Review and analyze daily, weekly, Monthly, Quarterly, and Year to Date (YTD) / Annual budget achievement. Tracking performance on the ‘Seasonal Sales Tracker’
  • Maintain adequate selling floor supervision and contribute to the store’s daily sales performance
  • Assigning a MOD (Manager on Duty) for floor Supervision coverage
  • Recruit diverse individuals with a compliment of both internal and external talent
  • Partner with Store Management to ensure that all employees adhere to Store Operations and Loss Prevention policies
  • Partner with Store Manager to manage Employee Relations issues and ensure compliance with all employment laws and company guidelines
  • Effectively execute visual directives, education selling tools and customer service standards
  • Maintain continuous communication between retail store team, and Management Team



The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:


  • Excellent make-up application and artistry skills
  • Very good verbal communication skills, strong written communication skills
  • Strong ability to know how and when to lead and be a team player
  • Solid time management and prioritization skills
  • Excellent coaching, mentoring and teaching skills
  • Strong ability in developing and leading a team



While performing the functions of this job, the employee is regularly required to stand; talk or hear, handle or feel objects or tools. The employee frequently is required to walk and bend.

  • The employee must occasionally lift and/or move up to 40 pounds.


Education/Experience/ Licenses or Certificates:

  • 2 years’ experience in leading, coaching and managing a sell through team
  • High school diploma required.


Intuitive ability to learn and master running a POS (cash register) MARS


About Urban Decay Cosmetics

Our story opens in the mid-‘90s, when pink, red and beige enslaved the prestige beauty market. Flying in the face of this monopoly, Urban Decay unleashed a line of lipsticks and nail enamels inspired by seedier facets of the urban landscape.  The vibe since day one?  Beauty with an edge™.

While we’ve grown like crazy since then, we haven’t stopped experimenting. We now offer an endless array of high-performance cosmetics, from velvety-soft shadows (including some of the industry’s bestselling palettes) and creamy, badass lipsticks to weightless complexion products and high-tech setting sprays to make your makeup last all day.

Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

We are part of the L'Oréal group. Find out more about our parent company online at:

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.