POSITION SUMMARY

The Keyholder will act as an expert in delivering on the transformational customer experience through balancing ‘Manager on Duty’ (MOD) responsibilities, the daily coaching of Beauty Advisors, and managing own individual artistry, sales and service goals. Will act as a leader in the store and is responsible for ‘holding down the fort’ when the Store Manager is not available, which will include monitoring sales productivity, resolving customer or employee issues, and opening and/or closing duties.

KEY RESPONSIBILITIES

Leadership Presence

Lead by example and model behavior that reflects the brand’s core values
Appropriately manage conflict and take ownership in the team dynamic
Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
Ensure high level of customer service through extensive artistry skill, product knowledge, and product ownership
Partner with the Store Manager to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of information from team meetings
Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Deliver the Customer Experience

Lead by example to create an environment that consistently delivers transformational customer experiences
Model a highly productive service environment by providing consistent training & coaching to Beauty Advisors
Take ownership for the customer journey in the store – customize it based on customer demographic and develop & maintain productive customer relationships
Demonstrate a strong use of artistry and selling skills
Lead the team by example through demonstration of artistry service skills, repeat business and maximization of sales through proactive customer outreach
Maintain a “One Brand” perspective on all transactions to ensure a positive customer experience

Represent the Brands

Understand and communicate the Nyx Professional Makeup brand aesthetic, brand philosophy and lifestyle to the all Beauty Advisors and the customer
Emulate the brand aesthetic by embodying a strong sense of makeup artistry and an enthusiastic attitude
Contribute to maintaining all brand and operating standards to support brand consistency
Assist in maintaining store presentation standards
Leverage in-store technology to ensure every customer’s experience is transformational

Operational Excellence

Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
Accurately process all point of sale (POS) transactions, capture of customer information, and inventory functions such as shipment receiving, repairs and damages to maintain the integrity of the inventory.
Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

Achievement of personal artistry skills, sales and metric goals
Build and maintain new and existing customer relationships
Generates consistent, proactive sales volume
Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through outreach and event opportunities

Complies with all Company policies and procedures, including but not limited to employee manual, ethical standards, health, safety, and security procedures.
Perform any other job-related duties as required or that may arise in the future.

EFFECTIVENESS COMPETENCIES

Ambition

Desired level: Think big and ahead, set high ambition for oneself and for the company, and pushes oneself and others to do the extra mile to achieve exceptional performance.

Resilience

Desired level: Leverage an ownership mindset, sense of purpose and personal values to persist and sustain energy to bounce back.

Empathy

Desired level: Actively listens, understands and respects emotions, and creates genuine and trustful relationships with a wide network of diverse people.

Judgement

Desired level: Balance intuition and analysis to cut through complexity and take sound decisions.

Learning Agility

Desired level: Learn constantly by showing openness & curiosity, and the courage to step outside of comfort zone.

FORMAL REQUIREMENTS

Years of experience: Minimum 2 years of retail store experience.
Education: High School Diploma or equivalent graduate education.
Languages: Fully Bilingual: English and Spanish
Travel: Do not require traveling.
Systems: Basic computer knowledge.
Licenses and/or Certifications: Professional Makeup Artist certification, preferred.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee spends specific time in the following physical activities:

Stand: Over 2/3
Walk: Over 2/3
Sit: None
Talk or hear: Over 2/3
Walk up and down a flight of ladder: Under 1/3

Also, the employee lifts specific weight following safety guidelines and policies established by the Company.

Lift up to 10 pounds: 1/3 to 2/3
Lift up to 25 pounds: 1/3 to 2/3
Lift up to 50 pounds: None

Work Environment:
The work environment characteristics described here are representative of those that the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed at interior / store environment involving working on your feet all day.
Other Requirements: Must be able to work flexible hours, including nights, weekends and Holidays as availability guidelines require.

FUNCTIONAL SKILLS

Communicates clearly and concisely in English / Spanish orally and written.
Excellent problem/resolution skills and an understanding of when, how, and where to escalate cases as required.
Must be able to work in a fast-paced and team-oriented environment, and with a high degree of professionalism.
Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.
Demonstrated track record of primary goal achievement, and high level of motivation.
Ability to build and maintain positive relationships with internal and external customers.
Ability to work and collaborate with other individuals towards common goals.
Must be able to provide an outstanding customer service.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

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POSITION SUMMARY

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