Función Laboral: Retail - Tienda
Tipo de contrato: Jornada Completa
País: United Kingdom
Kiehl’s Mobile Events Customer Representative
Kiehl’s since 1851, are an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve.
KCRs are skincare experts who represent our extended family across the world. Their knowledge and experience see them personalise each customers consultation to ensure they are prescribed a bespoke routine, recommended to best suit their skin or hair care concerns and type. They respect and promote the Company, its philosophies and business sensitive strategies. KCRs embody the mission and entrepreneurial spirit of Kiehl’s, driving retail sales forward by working as a team to achieve store targets.
As a Mobile Events KCR, you will be responsible for driving the retail performance and brand awareness in store and at events across the country. You will represent the brand at highly exciting events designed to educate patrons and strengthen brand loyalty. You will spend 75% of your time in store and 25% on the road at Kiehl’s on Wheels events.
Master Category Knowledge
Have a full understanding of all Kiehl’s products and services
Attend, engage and participate in all brand training, and implement afterwards
Monitor Icon products on a daily basis
Be aware of competitor’s products and activity, communicating relevant information to line manager
Have detailed knowledge and awareness of the beauty market
Execute Business & Operations
To be fully aware and accountable for achievement of personal & event targets.
Complete all personal paperwork accurately, legibly and on time
Be aware of and abide by store rules and regulations
Closely monitor stock levels, following retailer guidelines, raising issues to line manager
Assists the line manager and store management team in all aspects of the business
Prepare well for launches/activity
Communicate potential successes and/or challenges before and debrief results after events
Be flexible with rota management including overnights and weekends, plan travel efficiently and maintain a positive demeanour at all times.
Drive Selling Process/Techniques
Deliver luxury service at all times, inviting patrons back for a return appointment
Maximise selling during heavy traffic periods; delivering a luxury service
Make appropriate, personalised product and sample recommendations
Have a strong focus on link selling and the recruitment of new patrons
Use confident communication and presentation skills when dealing with patrons. Follow the company’s strategy on counter/in store and at events, such as personalised customer consultations
Assist patrons by finding substitutions for returned merchandise and/or out of stock items
Regularly communicate Retail and KPI achievement updates to line manager
Generate retail sales through the successful execution of Kiehl’s on Wheels events and strengthen brand loyalty
Foster Service Attitude
Creates long-term relationships with patrons and nurtures repeat business
Builds effective relationships with store personnel to gain brand support and maximise special event potential
Ensures customer communication standards are met
Complets all necessary steps of customer transactions
Implements customer record system for maximum customer and business benefit
Follow grooming guidelines to promote brand image
Maintain a clean and hygienic work area and adhere to hygiene rules
Fosters team spirit
Coaches peers when appropriate
Shares know-how and experience
Works effectively with colleagues in store, in the field and at head office.
This role requires a full clean driving license.