Función Laboral: Retail - Operaciones
Tipo de contrato: Jornada Completa
Ubicación: UK - England - Central London
País: United Kingdom
Kiehl’s is an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. If you share our ideals, we’d love to welcome you to our family.
A Deputy Manager supports their Manager with the day-to-day running of the business while leading by example and embodying the brand and what it stands for. They work with their manager to motivate, coach and manage the team to reach their full potential.
Master Category Knowledge
Have a full understanding of all Kiehl’s products and update the team whenever necessary
Be aware of competitors’ products and activity
Have detailed knowledge and awareness of the beauty market
Attend, engage and participate in all brand training, and implement afterwards
Execute Business & Operations
Assist the Manager in preparing accurate paperwork, and ensuring orders are placed and received.
Achieve or exceed retail targets, [icon] and Key Performance Indicator (KPI) targets.
Assists the Manager in keeping appropriate stock holding levels and any necessary budgets required.
Offer creative ideas to generate new business; with focus on product launches and anniversaries
Support Manager in setting individual targets for the team.
Ensure you and your team abide by store rules and maintain a good relationship with store management
Using analytical skills to appraise the business’ strengths and weaknesses. Devising critical paths with solutions to success.
Where appropriate, support Manager in conducting annual appraisals for team members.
Supports the Manager in ensuring smooth and efficient running of the business by establishing correct and regular communication, motivation and delegation of the team.
Drive Selling Process/Techniques
Ensure you and your team deliver luxury services, inviting customers back for a return appointment
Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
Make appropriate, personalised product and sample recommendations
Ensure you and your team have a strong focus on link-selling and the recruitment of new customers
Ensure you and your team use confident communication and presentation skills when dealing with customers
Ensure you and your team maximises selling during heavy traffic periods, ensuring sales floor is supervised appropriately.
Foster Service Attitude
Masters customer profiling.
Seeks out business opportunities within the community and communicates relevant information to the Manager.
Ensure the store is a clean and hygienic work area and adhere to hygiene rules
Show passion for people and products
Ensure you and your team follow the grooming guidelines to promote the brand image
Coach peers to achieve their optimum professional development, identifying education needs and ensuring they are met
Lead by example.
Share know-how and experience
Assist Manager in tracking team performance and managing any non-performance
Offers regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, etc