Función del empleo: Digital

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Petaling Jaya

País: Malaysia

Summary:

As the E-BA (Beauty Advisor) Manager, you will trains the E-BAs in SOPs and best practices & Brand / Product knowledge (including NPD & Key Promos / Campaigns). You will also drives Quality Consumer Engagement to drive consumer satisfaction and seller rating. You will lead the sales through proactive brand engagement with consumers to drive repeat, trial and link selling for existing brand consumers.

Key Responsibilities:

       Recruits new E-BAs as we scale

       Trains new E-BAs in SOPs and Seller Centre

       Trains existing E-BAs on ongoing basis in best practices

       Trains E-BAs in brand / product knowledge and maintains knowledge standards

       Trains E-BAs each month in any upcoming new product launches and key promotions & campaigns

       Monitors consumer engagement each day in Live Chat & drives a continuous improvement feedback culture

Required Skills / Competencies / Experience:

       Experience managing a team of Beauty Advisors

       Passionate about beauty & our brands

       Passionate about consumer satisfaction

       Comfortable with technology

Job Requirements:

·         Permanent – full time job


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