Función Laboral: Retail - Operaciones

Tipo de contrato: Jornada Completa

Ubicación: Netherlands - Headoffice Hoofddorp

País/Región: Netherlands

Key Job Accountabilities:

To train clients (as well as internal staff) on NYX PMU related products and services:

  • Impersonate and transmit the values of NYX PMU to the distribution

  • Develop creativity among clients and their teams, linked to new product launches

  • Implement Global or customized training programs for each store and/ or staff members

  • Participate in the development of new training actions

  • Make qualitative feedback on our products sell-out

  • Contribute to improve our products sell-out in line with NYX PMU strategy

To build relationships with the make-up schools and agencies in the Netherlands:

  • To map all the make-up schools/ agencies in the Netherlands

  • To select schools/ agencies that fit our NYX PMU strategy and build relationships

  • To organize and facilitate master classes at make-up schools

  • To organize student shopping moments at location or in-store

Professional and technical competencies:

Embodies NYX PMU Brand Identity and knows the beauty universe

  • Masters brand identity and knows sense of purpose

  • Masters fundamental knowledge: products, categories, gestures, sales and service

  • Masters competition, market, clients and trends knowledge.

Drives business through retail education & service

  • Elaborates retail and service plans aligned with business priorities

  • Cooperates with 360 internal and external stakeholders, always taking a consistent customer experience into account

  • Pilots & monitors Retail Education’s Efficiency.

Designs, transmits and empowers

  • Designs, appropriate learning solutions for Customer Experience

  • Delivers & transmits Education content

  • Provides personalized follow up & coaching

  • Animates learning communities with passion.

Elevates customer experience and service attitude

  • Fosters empathy

  • Knows customer profiles & transmits customer centricity

  • Continuously elevates services standards and POS execution according to brand specifications.

The job:

Full time

3 years of experience in training

Passion for makeup is a must!