Función del empleo: Retail Field
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
From Haute Couture to designer beauty, the Giorgio Armani signature is comprised of essential pieces made from exceptional materials, and the belief that beauty and practicality enrich each other.
Giorgio Armani fragrances are constructed around a simple fragrance concept, interpreting the world’s most precious ingredients through the creative imagination of the most talented perfumers. Some celebrate nature, like the mythical Acqua di Giò, and its feminine counterpart, Acqua di Gioia; while Code Man and Woman explore the always fascinating territory of seduction. The brand’s latest launch, Sὶ, is the revelation of sophisticated Armani femininity. But it is through the exceptional expertise of the Armani/Privé collection that the designer finds his most “couture” expression.
Giorgio Armani makeup is meticulously developed and widely acclaimed by makeup artists worldwide for its constant innovation and has emerged as the undisputed master of color. Giorgio Armani is a must in foundation, with products such as the uncontestable Face Fabric and the revolutionary Maestro Fusion Makeup. From Crema Nera Extrema to Armani Prima, Giorgio Armani’s range of skin treatments uses the best of scientific research to capture the power of nature. Simplicity with attention to detail is the key to the designer’s very personal vision of sublime beauty; unique textures highlighting a final signature.
o Previous experience in a similar role and/or services field
o Bachelor degree in Business Administration or relevant field
o Advanced English is a must
o Strong people management skills, a person that leads with trust, honesty and commitment
o Good communication and interpersonal skills
o Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
o Strong operational skills in a customer-service environment
o Strong leadership skills, with the ability to coach and mentor others and to plan and prioritize workload
o Playful experimenting with customers
o Convey the Giorgio Armani attitude
o Dare to express color
o Make-up skills represent a big plus.
o Stir emotions: share with the heart, be warm and approachable.
o Ensures that all customers receive the highest level of service and the best experience
o Express empathy towards customers. Display passion and expertise
o Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
o Demonstrates a sense of urgency in completing all necessary steps of customer transactions.
o Creates long-term relationships with customers and nurtures repeat business
o Makes appropriate, personalized product and sample recommendations, cross category
o Recruit new customers
o Loyalize the customers
o Achieves and exceeds Store Sales Plan
o Utilizes all available reports to manage the business
o Seeks out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR
o Responsible for conducting physical inventory counts as necessary.
o Responsible for accuracy of all orders placed and received
o Maintains a regular employee schedule, designed to meet the needs of the business throughout the year
o Ensures proper cleanliness and hygiene of all work areas at all times
o Coaches employees to achieve their optimum professional development.
o Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, make-up skills, selling skills, professional demeanor, etc.
o Monitor and achieve together with the team the KPIs: conversion rate, number of transactions a day, number of items per transaction , value of transactions
o Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television/VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc).
o Maintains adequate stock mix and ideal flow (including collateral, samples and new products).