The Yves Saint Laurent history of fragrances is punctuated by successes. Ever since the 1964 creation of « Y », more than 50 years ago, YSL Beauté has produced true olfactory sociological markers. A societal dimension perfectly illustrated by the image of Monsieur Yves Saint Laurent posing nude for the launch of his first men's fragrance, Pour Homme, in 1971. Today, many fragrances of the brand have become must-have references both for men, with L'Homme, La Nuit de l'Homme and women, with Opium, Black Opium, Paris and Mon Paris.
Makeup offers the highest technology at the heart of a precious case, under the inspiration of one of the most famous makeup artist Tom Pecheux, newly appointed Global Beauty Director. The YSL Beauté make-up icons include Touche Éclat, Mascara Volume Effet Faux Cils, Rouge Pur Couture and Rouge Pur Couture Vernis à Lèvres glossy stain.
Skincare unites the most cutting-edge technology with glamour and an ultimate sensorial experience. Top Secrets, a pioneering skincare range for makeup lovers that presents a simple beauty equation: skincare plus makeup equals a multitasking hybrid of pre and post-makeup solutions for all complexions. The skincare branch of the brand is today conquering the premium skincare territory with its Or Rouge collection that brings together the Glycobiology science and a precious ingredient containing a high concentration of glycans, the pistil of Saffron.
o Previous experience in a similar role and/or services field
o Bachelor degree in Business Administration or relevant field
o Advanced English is a must
o Strong people management skills, a person that leads with trust, honesty and commitment
o Good communication and interpersonal skills
o Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
o Strong operational skills in a customer-service environment
o Strong leadership skills, with the ability to coach and mentor others and to plan and prioritize workload
o Playful experimenting with customers
o Convey the YSL attitude
o Dare to express color
o Make-up skills represent a big plus.
o Stir emotions: share with the heart, be warm and approachable.
o Ensures that all customers receive the highest level of service and the best experience
o Express empathy towards customers. Display passion and expertise
o Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
o Demonstrates a sense of urgency in completing all necessary steps of customer transactions.
o Creates long-term relationships with customers and nurtures repeat business
o Makes appropriate, personalized product and sample recommendations, cross category
o Recruit new customers
o Loyalize the customers
o Achieves and exceeds Store Sales Plan
o Utilizes all available reports to manage the business
o Seeks out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR
o Responsible for conducting physical inventory counts as necessary.
o Responsible for accuracy of all orders placed and received
o Maintains a regular employee schedule, designed to meet the needs of the business throughout the year
o Ensures proper cleanliness and hygiene of all work areas at all times
o Coaches employees to achieve their optimum professional development.
o Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, make-up skills, selling skills, professional demeanor, etc.
o Monitor and achieve together with the team the KPIs: conversion rate, number of transactions a day, number of items per transaction , value of transactions
o Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television/VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc).
o Maintains adequate stock mix and ideal flow (including collateral, samples and new products).