Función del empleo: Operations

Tipo de puesto: Fix Term

Tipo de empleo: Full - Time

Localización: Manchester (England)

País: United Kingdom

A global brand with a history of innovation and ambition. Here at L’Oréal, we’ve made it our quest to deliver beauty for all. It’s an aim that has seen us expand into over 130 countries and to develop operations across every retail distribution channel too. And we can honestly say that our careers are just as diverse as our business. After all, at L’Oréal, nothing is impossible.  Our 38 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. This year we were also named one of the world’s most ethical companies by the Ethisphere Institute for the 8th time. 

Customer Care Advisor – Trafford Park 

Active Cosmetics Division

6 month Fixed Term Contract 

As a Customer Care advisor you will be dealing with Pharmacies; Department store & Medi-Spa customer base. Your key objective will be to ensure the needs of our customers are met at all times in a timely and efficient manner, this will involve regular liaison with various departments throughout the organisation.  


You must be self-driven and results orientated, have a logical approach and possess strong communication skills. The successful individual must already show a proactive and flexible approach and be able to quickly build strong relationships with internal and external customers.  You are in some cases the first point of contact  representing the division and our department for all operational related queries. You will be able to think on your feet, be solutions focused and results driven whilst also balancing long term thinking with delivering everyday operational excellence. 

You will:

Managing proactively inbound and outbound calls
Dealing with customer queries relating to orders, investigating with the warehouse and raising credit notes where necessary
Processing internal and external orders, with a strong understanding of Order fulfilment
To maintain good working relations with internal and external customers and to liaise with Sales teams and Finance teams on a regular basis
Supply customers with expected delivery dates and delivery status, or product status when required
Group and locally initiated projects as directed by the Customer Care Manager
Order Management including delivery query handling of key accounts within the UK and Ireland

You are:

Entrepreneurial. Every single day, you spot opportunities to shake things up
Organised.  You have strong organisational skills, and a logical approach to problem solving and able to demonstrate proactive thinking.
Energetic.  You are self-motivated and willing to learn.
Flexible in your approach and are comfortable assessing and then prioritising workloads
Adventurous. L’Oreal is for pioneers. So you’ll embrace challenges and change
Only human. You’ll make mistakes sometimes but you have no fear of failure because you’re smart enough to learn from mistakes
Respectful. Whoever you’re talking to, you treat everyone the same
Open. To new ways of doing things. To other people’s ideas and points of view
You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are

You have:

Excellent communication and influencing skills with experience of building relationships across an organization
Thorough understanding of the Supply Chain
Experience of using SAP R/3 would be advantageous.
Experience in a Customer Service environment is essential
Proficient in Microsoft Office Packages (Word and Excel)
Proven ability to multi-task.
Strong interpersonal skills in order to build effective relationships internally and externally
Ability to reach mutually acceptable solutions to complex problems which arise; level headed, able to manage and resolve issues under pressure
Experience in presenting internally and externally and adapting communication style
Comfortable dealing with and influencing people at all levels across the business
A creative thinker and willing to challenge existing processes and propose solutions

What could L'Oreal offer me?

World class learning and development opportunities.

Excellent benefits including pension, profit share, product discounts and a competitive salary.

Work with some of the biggest brands in the business, and the most passionate people in beauty

Please be aware that the selected candidate will be subject to security screening for the role

How do I apply?

To apply for a role please first speak with your line manager.  If you have access please apply through our internal portal POP