Función del empleo: Operations
Tipo de puesto: Apprenticeship
Tipo de empleo: Full - Time
País: United Kingdom
We have two opportunities in our Customer Care teams one based in our ACD Division based at our Trafford Park Distribution centre and one on our PPD Division based at our Bury Distribution centre.
In the ACD Division you will be dealing with a Pharmacies, Department store & Medi-Spa customer base. The brands in this division include La Roche Posay, CeraVe, Vichy and skinceuticals.
In the PPD Division you will be dealing with Hairdressers and Salons. The brands in this division include L'Oreal Professionel, Kerastase, Redken and many more.
Your key objective will be to ensure the needs of our customers are always met in a timely and efficient manner, this will involve regular liaison with various departments throughout the organisation and, through learning about and gaining an understanding of various systems, ensure orders from this Independents channel flow through from order to delivery with minimal hold ups, finding the root cause issues and improving processes where necessary
This position will involve on the job training whilst also working towards a Level 2 Customer Service qualification with training provided through North Lancs Training Group.
The successful jobholder will be self-driven, have a logical approach and possess strong communication skills. You must be comfortable learning to work with many different systems including SAP primarily and of course Microsoft office applications (all training will be given – you just need to be willing to learn). The successful individual must already show a proactive and flexible approach and be able to quickly build strong relationships with internal and external customers. You will often be the first point of contact representing the division and our department for all operational related queries. You will be able to think on your feet whilst balancing long term thinking with delivering everyday operational excellence.
In return for your hard work you will receive excellent staff benefits such as 25 days’ holiday (plus bank holidays), chance to join our company pension scheme and access to the Staff Shop on site.
Role and Responsibilities
Your key job accountabilities:
Qualifications and Education Requirements
5 GCSE’s grade A-C including Maths and English (or equivalent) required.
ACD role based in Trafford Park - Monday – Friday 37.5hr 9am-5pm
PPD role based in Bury - Monday – Friday 37.5hr a rotating shift between 8am - 7pm