Función del empleo: Digital
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
País: United Kingdom
The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
Customer Care Brand Liaison Manager
In a beauty world where the services and experiences we provide to our consumers become more and more key to the success of our brands, the Customer Care function has a strategic role to play for L’Oréal. The British consumer is more demanding and more connected than ever and this department is at the forefront of L’Oréal customer engagement.
The Customer Care team is part of the CCMI (Customer Care & Consumer Insights) department. The mission of this department is to drive consumer centricity putting insight at the heart of business decision planning by providing thought leadership and analytics on consumers, shoppers and competitors.
The Brand Liaison Manager is a critical liaison between the L’Oréal brands, corporate communications, Consumer Care and the contact centre. You will act as a business partner and manage key stakeholder relationships for consumer care: presenting and feeding back regular insights to the brands and the contact centre to drive performance and growth; collaborating with brands on process/product improvements to enhance the customer experience; delivering ongoing training to the contact centre on our brands and to drive effective ways of working. You will need to quickly develop a strong understanding of each brand DNA, brand business model and have good sensitivity and knowledge of the different beauty metier (Skin/Makeup/Hair/Colour/Fragrances).
Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.
Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.
Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.
Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.
Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.
Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.
Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.
Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.
Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.
You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.