Función del empleo: Digital
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
País: United Kingdom
The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.
Customer Care Business Intelligence Manager
In a beauty world where the services and experiences we provide to our consumers become more and more key to the success of our brands, the Customer Care function has a strategic role to play for L’Oréal. The British consumer is more demanding and more connected than ever and this department is at the forefront of L’Oréal customer engagement.
The Customer Care team is part of the CCMI (Customer Care & Consumer Insights) department. The mission of this department is to drive consumer centricity putting insight at the heart of business decision planning by providing thought leadership and analytics on consumers, shoppers and competitors
The Business Intelligence Manager is responsible to ensure we take full advantage of the technology we have and to constantly seek out new technology to support our operations. Additionally, this role will lead the data practice of the customer care center to be a key component of our L’Oréal corporate data hub.
The role requires an individual with technical expertise to drive the technology behind customer care who can translate operational requirements into technical solutions. This role will also analyse our data to benchmark our performance and make recommendations for improvements to ensure we are maximising any opportunities and addressing any risks.
Organised: You love a list and have strong planning and organisation skills – with the ability to re-prioritise as required.
Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.
Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.
Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected.
Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas.
Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands on approach.
Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes.
Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.
Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed.
You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.