Función del empleo: Retail Field

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: London

País: United Kingdom

Urban Decay Brand Education Manager

Location – Office & Field

What are key highlights of this role?

We are looking for an exceptional Education Manager who will be responsible for delivering the education and engagement strategy for the brand, collaborating with internal and external stakeholders to execute an exceptional experience and learning environment as well as lead innovation in digital learning and experience. Reporting into the National Retail & Education Director/Manager, they will pioneer new collaborative ways of working between the brands and other tribes, and will be a key part of achieving the business units strategic goals

You will have genuine excitement and love for our brands, luxury retail and exceptional customer experiences to ensure we are winning together.

What are the key responsibilities?

Highlights of the role:

  •   Support the field team in the education and coaching strategies in their stores and teams.

·       Create and develop the education strategy with the Retail & Education Director

·       Development of training modules/tools/materials to support and execute the Brand training program

·       Manage and Develop your team through coaching and on the job feedback

·       Collaborate with Brand Educators from other tribes to ensure Brand integrity and experience is consistent in all tribes

·       Ensure training and engagement initiatives are delivered within budget and on time

·       Research and recommend new ways/improvements to delivering training and education and keep up to date with latest trends in education

·       Work in partnership with other functions (Marketing, Retail, PR, and others) to deliver brand strategy and objectives

·       Analyse the need for trainings to be adapted/changed or new modules created based on the needs of the business

·       Manage and track the BA journey in brand, including all trainings, inductions and engagement

·       Manage and execute seasonal education programmes

·       Develop Digital, online and social education strategy, leading the innovation in digital education and engagement. Oversee and manage the brand community pages / any digital tools/apps

  • Through in store visits provide detailed feedback to National Retail & Education Director on what’s working and what’s not working

  • Be a One Luxe ambassador and advocate of change and agility
  • Identify and react to retail opportunities and challenges to maximize results

·       Support in education to drive understanding and the collection of CRM and VIP data

  • Support the Retail & Education Director/Manager in the development of the Field teams education and coaching skills
  • Provide proactive feedback to internal departments to help drive collaboration between brands & tribes
  • Champion simplicity through ways of working with brands and field teams
  • Collaborate with Multi brand and Fragrance teams to ensure consistency, success and achieve retail targets
  • Lead eventing education strategy

·       Upskill & education of Onmi-BA team offering continuous support  

Preferred Skills & Qualifications

o   Previous sales and team management experience, ideally within beauty industry 

o   Previous training and education experience, ideally within the beauty industry

o   Exceptional training and coaching skills  

o   Experience and understanding of effective sales techniques, customer service and proven ability to drive results 

o   Strong analytical skills 

o   Strong capability on Microsoft Office (including Excel) and Outlook Highly organized by nature and excellent attention to detail

o   Strong communication and interpersonal skills

o   The ability to troubleshoot and problem solve

o   Professional, supportive with a positive attitude

Professional & Technical competencies

Masters Retail Fundamentals

  • Stays up to date with the market, consumers, competition and translates findings to positively impact the business
  • Builds on categories and shopper insights
  • Leverages business drivers

Develops Business & Operations

  • Highly resourceful, flexible and ability to solve problems
  • Ability to strategically forecast and meet your agreed productivity targets
  • Ensures events and animations are planned into the retail calendar

Enhance Selling & Customer Experience

  • Influences current and future retailer initiatives and collaborations to maximize opportunities
  • Focuses on customer service and builds customer relationships
  • Understanding and affinity for in-store merchandising

Foster Retail Development

  • Manages BA staffing and Retail partnerships
  • Improves NPS and Mystery Shopper by implementing action plans based on feedback
  • Trains and coaches on selling and service