Función del empleo: Retail Corporate

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Dubai

País: United Arab Emirates

Job Content
  • Deliver and implement Retail Education strategy for the GCC, both supporting the worldwide brand strategy while making it locally relevant at the service of business.
  • Ensure brand message & image are successfully conveyed at counters through BAs.
  • Provide local markets Training teams with all tools and materials to ensure perfect consumer experience and product knowledge within the field teams (multi-languages English/Arabic).
  • Support and advise the local markets in career development plans of the field teams + supervise the top position talent pool (team of 12 nationals). Help upskilling the Education function through the right processes and tracking tools for the career development of field teams.
  • Foster cooperation with Sales/Marketing to enable local education teams as a efficient business partner at the service of retail excellence. 
  • Direct management (forecasts, implementation, follow up) of BA grooming and service tools materials.
  • Report on a monthly basis on Education KPIs and link with Retail/Sales KPIs to measure impact of Education actions on business results, and ensure optimization of human and financial resources. 
Key Responsibilities
  • Education
    • Provide training directives and materials multi-languages to local trainers for new BA inductions, new product trainings, sales techniques and specific BA development trainings.
    • Roll out of company tools and programs for field teams.
    • Follow up with local teams performance tracking & assessment tools associated with all the training performed + in link with business results
    • Integrate Education with Commercial/Retail and Brand teams to ensure Retail Excellence. Integrate 360 approach to the field teams trainings (Sales, Marketing, PR, Digital)
    • Manage and monitor Education budget (orders, uniforms, trainings, travels, expenses, gifting..)
  • Management
    • Support and coach local training teams to identify development needs + create individual plans for field teams.
    • Actively participate in career development of Senior Roles and Field Management profiles + Talent Pool
    • Directly manage development of career plans for Regional Expert (MUA and Skincare), manage his/her schedule in coordination with Marketing and Sales.
  • Service & Image
    • Represents the brand in-room & in-counter
    • Ensure consistency of messages & image at POS
Education, Experience, Functional Skills & Knowledge
  • Education
    • Minimum 5 years experience as Trainer OR a minimum of 3-4 years experience in training or retail management.
    • Passion for cosmetics & luxury
    • Adaptability - able to adapt to different teams, categories, markets
    • People & service oriented - generous, friendly, patient, dedicated, adaptable
    • Pro-active - dynamic, enthusiastic, team player, entrepreneur, committed, self-driven, open-minded, willing to learn
    • Ability to cope with business pressure
    • Able to travel GCC + Europe
  • 7+ years experience 
  • Excellent presentation, communication & organizational skills
  • Microsoft Office
  • Self motivated, results oriented, creative thinker
  • Ability to simplify expert information
  • Sense of luxury, luxury customer & service
  • Able to deal with portfolio complexity
  • Strong selling skills
  • Proven experience in evaluating, motivation, and coaching sales staff