Función Laboral: Retail - Operaciones

Tipo de contrato: Jornada Completa

Ubicación: UK - England - West Midlands

País: United Kingdom

Skincare Expert

Lancôme is a pioneering brand and a visionary ahead of its time. A brand which keeps writing the future of cosmetics: from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific expertise and an intuitive understanding of women's needs.

As a Skincare Expert you are the leading expert on luxury skincare for Lancôme with an equally deep knowledge of fragrance and make-up. This role requires a sense of luxury as you assist the customer with finding the product or service that is perfect for them.  You will be responsible for driving retail sales, primarily for skincare, within your counter and working as a team to hit counter targets. 


Master Category Knowledge

  • Have a full understanding of all Lancôme products and update the team’s product knowledge where necessary, primarily for Lancôme’s skincare ranges

  • Attend, engage and participate in all brand training, and implement afterwards

  • Monitor Icon products on a daily basis

  • Be aware of competitor’s products and activity, communicating relevant information to line manager

  • Have excellent knowledge of skin types, needs, and skin analysis

  • Promote the brand expertise in skincare


Execute Business & Operations

  • Complete all personal paperwork accurately, legibly and on time

  • Be aware of account and personal targets and key performance indicator targets

  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager

  • Be aware of and abide by store rules and regulations

  • Assists the line manager and store management team in all aspects of the business

  • Prepare well for launches/activity


Drive Selling Process/Techniques

  • Deliver luxury service at all times, inviting customers back for a return appointment

  • Generate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on skincare

  • Make appropriate, personalised product and sample recommendations

  • Have a strong focus on link selling and the recruitment of new customers

  • Use confident communication and presentation skills when dealing with customers

  • Develop the skincare business to ensure gain in market share and increase counter and brand ranking


Foster Service Attitude

  • Show passion for people and products

  • Maintain a clean and hygienic work area including testers and Diagnose tools

  • Follow grooming guidelines to promote brand image

  • Ensures customer communication standards are met

  • Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions



  • Fosters team spirit

  • Coaches peers when appropriate

  • Leads by example

  • Share know-how and experience

  • Works effectively with colleagues in store, in the field and in head office