Función Laboral: Retail - Operaciones

Tipo de contrato: Jornada Completa

Ubicación: Mumbai - Head Office

País: India

We have a suitable opening in the function of Commercial and Retail for the position of Manager – Key Accounts (Makeup category) with relevant experience of 4 - 6 years in modern trade / retail development. In this individual contributor role you have to build the action plan to implement the division and channel strategy, ensure its execution and tracking down to store level and sell out, accurately forecasts and achieve the account(s) results: turnover, market share and profit. Plan all growth drivers accordingly. The location of the job will be in Mumbai and preferably candidates from the industry of Consumer goods, FMCG and Retail will be given preference.

 Job Responsibilities:

  • Develop Joint Business Plans along with customers through aligning organizational and customer objectives
  • Build and manage relationships with key customers at the central, regional and store level
  • Develop and implement high level terms of trade  through adoption of structured negotiation process
  • Channelize company and customer investments towards achievement of Joint Business Plan objectives
  • Planning and execution of in-store Point of Sale activities like creating impactful visibility and running promotional offers
  • Work with customer service to track orders, troubleshoot and achieve customer service KPIs
  • Co-ordinate with marketing team in introducing best practices and bringing in changes which promote better brand saliency
  • Attainment of business and brand goals set for designated chains / cluster

Professional Experience:

  •  4 – 6 years in Key Accounts Management or Retail (Category, Buying and Merchandising experience)


Key Competencies:

  • Develops Customer Centric Business
  • Sensitivity to the Merchandising Codes of L'Oreal
  • Modern Trade - Business understanding and ways of working
  • Analytical skills to do gap / opportunity analysis
  • Activations / Target Achievement
  • Alignment with multiple stakeholders

Key Relationships:

  • Internal and External Stakeholders – Sales / Merchandising / Marketing

Physical Demands (e.g. % travel):

  • Local position. Travel will be limited and need based


  • Graduate with MBA

L’Oreal is the No. 1 cosmetic group in the world today. For more than a century, the group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. In India since 1994, we have 18 of our global brands across consumer products, salon, dermo-cosmetic and luxury divisions. The DNA of L’Oreal is Innovation and also the passion that drives us for the future. Our Research and Innovation Centres in Mumbai and Bangalore is the sixth innovation hub for L’Oreal worldwide to fuel local market innovations. In our quest to win the next billion consumers, we are looking for talented individuals who can lead us on this mission. You can read more about us at


L’Oreal is committed to creating a diverse environment and is proud to be an equal opportunity employer. L’Oréal strictly prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law. 

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