Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Manchester, PA

País: United States

SalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

POSITION:                Manager, Quality Assurance

REPORTS TO:          Director, Operations

LOCATION:              Manchester, PA Distribution Center


The Quality Assurance Manager manages daily Quality Assurance and Inventory Control activities for the Active Cosmetics Division (ACD) distribution operation.  This role will ensure processes related to out-of-specification investigations and product shelf life are completed and quality control documents are maintained to meet regulatory and company standards.  The Quality Assurance Manager collaborates with internal and external groups such as contract manufacturers, contract assembly, and internal cross-functional areas, such as Operations, Procurement, Regulatory, and Logistics to problem-solve any issues which impact customer service.  The Quality Assurance Manager will also lead, coordinate and/or participate in safety, quality, service, cost, and morale initiatives and find innovative solutions to problems.


  • Leads QA inspections of L’Oréal promotional components and finished goods in conformance to L’Oreal standards and specifications.
  • Prepares reports of non-conformance, accurate data and records within shared QA group directory
  • Presents key performance information and updates to SalonCentric and ACD Leadership
  • Resolves and/or escalates all quality issues concerning components and finished goods production
  • Oversight of inventory activities such as: daily cuts, cycle counts and exception management of wave planning to ensure accuracy, release, reject and hold status
  • Manages ADI process (Authorization for Destructions)
  • Leads Inventory Control personnel in accordance with policies and procedures
  • Development and implementation of slotting and replenishment strategy including:
    • Slotting optimization strategy & execution
    • Identification & resolution of materials with incomplete replenishment strategy
  • Planning and execution of the annual physical inventory and cycle count program
  • Provide SAP support for the ACD Team
  • Additional operational projects assigned as needed


  • At least 2-3 years of applicable professional experience in related role
  • At least 1 year direct management/leadership experience
  • 4-year college degree preferred
  • SAP knowledge required
  • Working knowledge of distribution procedures, processes and systems
  • Proficiency in spreadsheets and data bases
  • Strong organizational and analytical skills
  • Excellent leadership and communication skills and presentation ability to enable discussions
  • Ability to seek effective and efficient ways to achieve results
  • Ability to manage complexity
  • Must be flexible, detail oriented, and a change agent with the ability to multi-task
  • Ability to work under pressure and meet deadlines
  • Ability to work with a high degree of reliability and autonomy
  • Demonstrated problem solving skills
  • Travel up to 15%

SalonCentric is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation or any other status protected under local, state or federal laws.