Función Laboral: Retail - Operaciones

Tipo de contrato: Jornada Completa

Ubicación: Croatia - Zagreb

País/Región: Croatia

NYX Professional Makeup

named after the Greek goddess who ruled the night and symbolized beauty & power,

is known for high-quality, professional makeup at accessible prices.

NYX Professional Makeup is a must-have among beauty lovers and professional makeup artists. 

The brand began with artistic inspiration, 1 single product & a vision. 

L'Oréal Adria Ltd. is looking for: 


This is an autonomous role requiring the selected candidate to show initiative and work under the strategic guidance of the retail manager and the brand management team.


  • Responsible for the image and presentation of the NYX brand and products in the assigned stores across Croatia

  • Supervising and leading merchandising, ordering and installation of POS materials, security stickers for products, employee image

  • Ensuring the standards for excellent customer service and quality customer care are being respected and followed strictly

  • Visiting the NYX Professional Makeup boutiques in Croatia on regular basis and identifying and suggesting solutions to improve sales and customer service

  • working on daily basis with store managers, store personnel and customers and identifying or resolving issues

  • Adapting store working schedules, personnel schedules, product animations, etc.  to ensure the store can compete effectively in the local market

  • Anticipate and work towards preventing staffing needs / issues.

  • Collect data and analyze reports to inform decision-making team

  • Review historical operations data and reports to identify areas for improvement and innovation.

  • Propose solutions and plans for improving sales and profitability.

  • Respond to the daily operational needs of the stores – be the first point of contact for the store managers and personnel in case of operational issues.


  • At least 2 years of work experience in a similar position

  • Retail sales and customer service experience

  • Experience in an in store environment – understanding of planograms, POS materials implementation

  • Knowledge of retail stores operational model; understanding of the way store personnel functions

  • Experience in area or regional retail responsibility is a plus

  • Experience with Makeup is a plus

  • Good communication and interpersonal skills

  • Ability to work under pressure

  • Sense of responsibility and ability to work autonomously

  • Confidence, drive and enthusiasm

  • Willingness to travel (at least 50% of field work)

  • Fluent in English



  • Create value and quality service - Focus on the actions that will deliver the greatest return on customer satisfaction and loyalty.

  • Partnerships - Build strong and enduring partnerships. Take appropriate risks and invent new ways of solving problems.

  • Empowerment - Get the best out of everyone in a fast paced environment. Develop the next generation of talent for the business.

Ready to take the challenge?

Apply by sending a CV until 28th of January 2018!

Only short listed candidates will be contacted. All applications will be treated in the strictest confidentiality.