A National Account Manager at L’Oréal takes full P&L accountability and is responsible for driving effective customer relationships. You will be required to work in a cross-functional team to develop a differentiated & effective business plan with the retailer aiming towards mutually beneficial results. Each NAM has specific category ownership and therefore requires a strategic mind-set & ability to develop a strong internal & external network when developing their retailer category strategy. You will be driven by the challenge of delivering category & brand growth and negotiating terms with the account in order to exceed targets.
Working in an internal multi-functional team to deliver:
•Accurate forecasting & exceptional customer service, through data analysis & collaboration with demand & supply teams.
•Mid to long term category strategy tailored to your retailers priorities & shoppers by working with the category development team
•Innovative sales & marketing solutions by working on differentiated marketing plans with the marketing team.
Monitoring & reporting of account performance to key internal partners
Develop a strong understanding & proximity of your account in order to become their advocate within L’Oréal
Finding creative product and process solutions to drive sales and profit
You will be responsible for leading retailer strategy meetings to sell and negotiate all of our new products, concepts and commercial propositions making sure the customer is at the heart of everything you do
You will have market leading commercial acumen, with a track record of managing and negotiating complex supplier relationships and creating long term mutual dedication
You will manage the business interface between our customer/s in all aspects of the customers and category
•Entrepreneurial. Every single day, you spot opportunities to shake things
up and change the world for the better.
•Super creative. There’s no blueprint for the future. You’ll have to design it.
•Adventurous. PPD is for pioneers. So you’ll embrace challenges and change with fire in your belly and a great big smile on your face.
•Only human. You’ll screw up sometimes but you have no fear of failure because you’re smart enough to learn from mistakes.
•Ambitious. You crave success and we’ll support you all the way.
That way, we all win.
•Respectful. Whether you’re talking to our CEO or a salon owner round
the block, you treat everyone the same.
•One of the gang. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we.
•Responsible. You’ll treat our customers, our consumers and our money
as if they’re your own. Because they are.
•Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
•You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are.
Alongside experience in a similar role and excellent leadership & communication skills, you should be confident demonstrating all of the following:
•An entrepreneurial mindset. Comfortable working with autonomy and ambiguity
•Significant experience in a customer-facing role
•Proven knowledge of retailer strategies and objectives
•Have a growth mindset
•Robust account management skills – joint business planning, internal forecasting and a category led approach to strategy
•Educated to degree level
•Highly numerate – strong analytically
•Excellent presentation skills
•Experience in a fast paced sales environment
•Highly organised with prioritisation skills