Regional Training Manager – Southwest

Reporting to Head of Luxe Training

I am the Regional Training Manager. I am responsible for the education of our Beauty Advisor community & Retailer BA community. Through the delivery of Education & training, regular store visits & coaching, I deliver a world-class consumer experience across our portfolio of brands & consumer touch points. I also deliver an engaging beauty advisor experience for our BAs, as well as being able to influence & inspire retailer BAs across our brands & categories. I champion collaboration and coaching, and with the team, I ensure that Brand DNA, Equity & Service excellence cascades through our tailored programs. 

Key Responsibilities:

OMNI EDUCATION & ENGAGEMENT

•    Execute the multi-brand education strategy across all channels for Luxe BAs & Retailer BAs 

•    Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs

Luxe BAs:

•    Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.

•    Collaborate to deliver exceptional education in line with brand marketing and commercial plans.

•    Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world-class consumer experience.

•    Execute the Multi-brand Category training  program in collaboration with category education leads

Retailer BAs:

•    Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.

•    Spend time in stores to coach & develop/bring to life a world-class consumer experience.

•    Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends,  & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities. 

•    Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L’Oréal University etc).

SERVICES & BEAUTY TECH

•    Bring to life the Beauty Tech strategy from the division & the brands through education & coaching.

•    Drive services as a core experience for our consumers.

•    Engage our BAs in CRM activities & drive data capture as a pillar of our service culture in Luxe. 

PEOPLE MANAGEMENT/DEVELOPMENT

•    Support in the recruitment & onboarding of BAs in your region.

•    Drive a culture of coaching & development.

•    Elevate the BA experience/journey and embed/launch key initiatives from global and local initiatives.

•    Ensure BA adoption and usage of One Retail. 

•    Champion cross-function collaboration and ways of working.

I AM:

•    Field Based

•    Level 5

MY CORE KPIS ARE:

•    Retail Performance & KPI

•    Category performance

•    Pulse

•    BA Turnover & BA Pulse 

•    NPS & CXE

MY DELIVERABLES/OUTCOMES ARE: 

•    Elevated BA Experience Highly engaged BA workforce

•    World-class customer experience 

•    Brand & Category Engagement & expertise

I HAVE IN-DEPTH KNOWLEDGE OF:

•    Education and training experience/technique

•    Retail leavers and landscape

•    Stakeholder Management

MY KEY STAKEHOLDERS ARE:

•    O+O CX & BA Experience

•    Brand Education

•    Retail Field Management

•    Field Support

MY KEY SKILLS ARE:

•    Retail & Commercial Acumen

•    Stakeholder Management

•    Education, Training & Facilitation

•    Coaching

•    Analytical Skills

•    Empathy