Job Description Form
 

Section 1: General Information

Job Title:            Sales and Training Coordinator 

Division:             L’OREAL Luxe

Supervisor Title: Sales and Training Executive

Location:          Jersey City, NJ

Section 2:  Job Summary:

This role is a true hands-on selling and training position. As a Sales and Training Coordinator and “Brand Ambassador” you must achieve and exceed retail sales plans in an assigned market, through events, focus days and training of retailer associates, management and IT Cosmetics freelancers. Support and execute all brand initiatives. Ensure all merchandising updates are completed in a timely manner and inventory levels are in place to support growth at store level.

The Sales and Training Coordinator will be responsible for:

• Achieving monthly, quarterly and annual sales goals, as assigned 
• Accept responsibility for your retail goals and adjust strategy in partnership with your supervisor according to performance and achievement within each retailer
• Monitor ranking and competitive retail performance and report findings to your Sales and Training Executive
• Strong in store presence; lead by example through selling and training. 
• Scheduling, planning and execution of trainings, focus days, events, and brand initiatives at store level
• Based on the changing needs of the business, Sales and Training Coordinators may participate in Digital Workstreams as required by Sales and Training Executive and Regional Sales Director

Training:

• Train all retailer staff, management and freelancers
• Inspire staff to sell the brand even when you are not in the store
• Facilitate market trainings in partnership with your Sales and Training Executive seasonally to introduce new launch products 
• Prepare and plan for all trainings using education department approved tools and guides
• Participate and lead Grand Openings
• Track all trainings and complete all training documents and recap and report results to the Sales and Training Executive

Management:

• Weekly business review with your Sales and Training Executive
• Partner with Sales and Training Executive to come up with additional strategies to achieve sales goals
• Develop, in partnership with Sales and Training Executive, a call cycle/calendar by 15th of each month and provide schedule to Sales and Training Executive
• Monitor appointment bookings prior to events 
• Approve freelance hours in a timely manner and track to ensure proper usage of budget
• Directly responsible for recruitment, management and training of freelance
• Review and monitor performance of freelancers weekly
• In partnership with your Sales and Training Executive, make changes in personnel when- necessary based on performance
• Maintain gondola quality and merchandising per best practice protocols
• Sales and Training Coordinator should plan on being in store a minimum of 5 days each week, with 1/2 office day per week
• Complete all reporting in a timely manner (freelance tracker, expense tracker, time sheets, etc.)

Communication:

• Communicate with Sales and Training Executive consistently throughout the business week
• Communicate at least once monthly with all stores within territory to review objectives vs. performance
• Inform the store team of all seasonal marketing activity well in advance to ensure proper set-up and preparation

Budgets:

• Manage and adhere to all freelance and T&L budgets 
• Adhere to all company rules and regulations pertaining to T&L

Section 3:  Job Requirements:
 

• Bachelor's degree and / or equal experience in the cosmetics industry preferred 
• High School Diploma required
• 1 to 2 years of management experience required
• Minimum 5 years sales experience, cosmetics experience preferred
• Goal driven with an ability to multi-task 
• Must be creative and resourceful for events
• Must be creative in training of product knowledge and motivation of daily/weekly objectives
• Strong interpersonal, organizational, and communication skills
• Enthusiastic, friendly, positive energy
• Exceptional customer service skills

Section 4:  Judgment and Decision Making:

This role will require a balance of analytical thinking, strong application skills of ideas to develop consumer knowledge and insight and to act on the data in collaboration with internal brand & external account partners. We are looking for a change agent that can naturally connect dots across the organization to capture strong results for the brand.  This role requires constant interaction across a matrixed business structure to coordinate work and deliver objectives.  As a result, this individual must effectively build networks and become the in-house expert on the brand’s consumer mindset to help influence, convince, and introduce new ways of marketing.  We are looking for a dynamic, creative leader and self-starter to build a vision for the brand.  This position reports to the Sales and Training Executive

Please note:  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.