Title: Senior Manager, D2C eCommerce Advanced Analytics Lead

Division: Corporate Digital Marketing Office, eCommerce Accelerators

Reports To: Director, D2C eCommerce Performance

Location: New York, NY

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

CDMO: The Corporate Digital and Marketing Office mission is to put the consumer at the heart of L’Oréal’s business and drive digital innovation. As a force for L’Oréal’s innovation, CDMO delivers the best consumer experiences, drives new marketing models, and spearhead new digital capabilities to futureproof the group’s business.

What You Will Do: 

L’Oréal USA is looking for a passionate, bright and energetic digital candidate to join the eCommerce Accelerators team, responsible for enterprise analytics and tech capabilities to support rapid growth.

This role is responsible for partnering with our team of engineers and analytic experts in the development of best-in-class performance measurement and visualization tools that drive day to day success of the business as well as unlock incremental insights that create a competitive advantage. The ideal candidate will have a background in a quantitative field, backed by an experience in working with massive automated data sets and refining them into digestible outputs to answer the question “are we doing it right?”. Should be scrappy, focused on results, a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of the D2C business. To succeed the candidate will be backed by extensive experience in working on large multi-source data sets to draw correlations and leverage advanced storyboarding and visualization skills to provide insights to cross-functional teams, leading the KPI benchmark evolution.  Role will be multi-faceted drawing correlations between Operations, Sales, Media, CRM, and financial data to identify opportunity and create a roadmap for quick wins and for future needs.

The Ideal candidate also has program management skills to work closely with the Product Managers, Engineering, and Commercial/Media teams on process improvement initiatives, root cause analysis and A/B testing. Successful candidates will have a strong analytical skill, be detail oriented, and have excellent problem-solving abilities. The candidate should also have strong communication and project management skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. S/he should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally.

Key Job Accountabilities:

·        Maintain, identify, and evolve D2C performance KPI across all inputs of the business.

• Partner with product owner and outsourced agency team to build & evolve automated BI dashboards and reports that guide every day decision making and trouble shooting.
• Exploratory Analysis (Identifying long term trends and competitive benchmarks) to provide Account Managers actionable insights driving business analysis to improve supply chain, commercial, and media practices.
• Identify blue sky opportunities to support the strategic needs and day to day of running the D2C business via new capabilities, third party vendors, and other initiatives and build business case for exploration and execution.

What We Are Looking For: 

Required Qualifications: 

• Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Business Analytics,  Economics, Finance, or related field.
• 5+ years of industry experience in data analysis. Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions and develop business cases.
• Deep experience in analytic story boarding, working with data visualization tools and creating data visualization concepts. (Excel, Looker, Tableau, Microsoft Power Bi, or similar)
• Experience working with enterprise cloud databases.  Ability to write SQL and manipulating large data sets in a database is a plus.
• Proven problem-solving skills, project management skills, and the ability to deal with ambiguity. Excited to learn new technologies and analytical methodologies relating to business intelligence and data analysis
• Proven track record working with large cross-functional teams and independently executing deliverables.
• Proactive and results oriented thinker who would flourish in an entrepreneurial environment where new ideas are championed.
• Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
• Core Program Management skills (regular updates, Program flashes, data audits, review meetings, process audits).

Preferred Qualifications

• Advanced proficiency in SQL, data modeling, and working with Big Data
• Ability to create BigQuery datasets, tables, views and queries
• Master’s degree (Business Analytics, Engineering, Statistics, Computer Science, Mathematics or related field)
• Prior experience in eCommerce or Consumer brand/retail business a plus

What’s In It For You: 

·        Salary Range: $117,300 – $164,200

·        Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 

·        Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

·        Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 

·        Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 

·        Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 

·        Employee Resource Groups (Think Tanks and Innovation Squads) 

·        Access to Mental Health & Wellness Programs  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

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