SalonCentric

SalonCentric, a wholly owned subsidiary of L'Oreal S.A. is headquartered in St. Petersburg, Florida and is the premier distributor of salon professional products in the USA. Created by L'Oreal USA in 2008 and operating in 48 states, SalonCentric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. And we love doing it! Whether we're narrowing down the perfect product assortment or giving advice face to face, we're here for salon pros every step of the way. While you don't need beauty industry experience to find the perfect SalonCentric job for you, we're looking for people who are passionate about giving salon professionals everything they need to thrive.

POSITION: Senior Manager, Data Driven Experience (DDX)

REPORTS TO: Director, Data Driven Experience, Customer Journey Experience

LOCATION: St. Petersburg, Florida (SalonCentric National Operations Center)

SUMMARY:

The Senior Manager of DDX directly influences omni-digital revenue & profitability by setting the strategic vision of the SalonCentric audience strategy, supporting the Director and AVP in the global strategy. This role will focus on customer lifecycle marketing plan & journeys. This position manages the strategy for the area by partnering with 3rd party vendors, Creative, Marketing, Analytics, eCommerce and Technology. Responsible for creating and managing omni-touchpoint journeys in the customer lifecycle. Setting the strategic vision, process creation, data analysis and technical trouble shooting are major functions within this role. The ideal candidate is a big picture thinker who understands the details of the people, process, technology and customer behavior needed to execute their strategies. The ideal candidate is comfortable working in a dynamic, fast-paced, and often ambiguous environment, and always has an omni-channel mindset. They are a data-driven, strategic thinker that can navigate multiple platforms and functional business units while always putting the customer experience first.  

POSITION RESPONSIBILITIES:

• Build data-driven omni-strategy and initiatives across email, SMS, push, and in-app notifications
• Brainstorm and implement lifecycle journeys including new acquisition tactics to continue to grow active and engaged customer base
• Build unified processes and communication plans across SalonCentric and brand partner sponsored programs including NPS, loyalty, education, customer behaviors and overall customer lifecycle
• Partner with 3^rd party agency to monitor competitors and other retailers, staying up to date on best practices. Keep informed of CRM trends, tools & technologies
• Plan and communicate targeted, journey-based marketing campaigns to drive sales and conversion
• Work with Campaign Operations to brainstorm and plan strategic DDM & CRM programs for brands
• Deliver and present ad hoc analysis requests both internally and to our brand partners

POSITION REQUIREMENTS:

• Ideal candidate mindset: Visionary, curious, confident, outspoken with a passion for Digital Marketing
• Ideal candidate behaviors: Data-driven, strategic & detail-oriented, effective time management, clear communication & presentation skills, ability to influence others and build relationships, collaborative
• Lead and develop a team of 1-2 direct reports including setting employee goals that align with company objectives
• Comfortable operating in the gray; problem solving, technical troubleshooting, defining new processes as the business dictates.
• Ability to work in a fast-paced environment and accelerate multiple projects simultaneously while remaining detail-oriented and deadline-driven
• Excellent written and verbal skills – must be able to provide clear direction and critical feedback to both Marketing Technology (IT) and Creative Services to ensure all aspects of customer messaging functions, is compelling and visually impactful
• Effectively mobilize others to achieve results, hold external stakeholders accountable to deadlines, and build & maintain strong cross-functional relationships
• Lifecycle marketing and exposure to CRM required
• Experience in Salesforce Marketing Cloud, Tableau, and PowerBI is a plus
• Bachelor’s Degree in Marketing, Digital Marketing, Business or related fields preferred

Working at SalonCentric has its perks!

• Competitive compensation packages
• Fantastic growth potential
• Medical, dental & vision coverage
• Short-term & long-term disability
• Maternity & paternity leave
• 401(k) with company match
• Generous employee discounts
• Employee assistance programs
• Paid holidays, vacation, personal time, and summer Fridays!
• This isn't a full list of the incredible benefits we offer. To learn more, head over to SalonCentric.com

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.