Función del empleo: CMO & Digital
Tipo de puesto: Indefinido
Tipo de empleo: Jornada Completa
Localización: Saint Petersburg, FL
SalonCentric, a wholly owned subsidiary of L'Oreal S.A. is headquartered in St. Petersburg, Florida and is the premier distributor of salon professional products in the USA. Created by L'Oreal USA in 2008 and operating in 48 states, SalonCentric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. And we love doing it! Whether we're narrowing down the perfect product assortment or giving advice face to face, we're here for salon pros every step of the way. While you don't need beauty industry experience to find the perfect SalonCentric job for you, we're looking for people who are passionate about giving salon professionals everything they need to thrive.
POSITION: Senior Manager, Data Driven Experience (DDX)
REPORTS TO: Director, Data Driven Experience, Customer Journey Experience
LOCATION: St. Petersburg, Florida (SalonCentric National Operations Center)
The Senior Manager of DDX directly influences omni-digital revenue & profitability by setting the strategic vision of the SalonCentric audience strategy, supporting the Director and AVP in the global strategy. This role will focus on customer lifecycle marketing plan & journeys. This position manages the strategy for the area by partnering with 3rd party vendors, Creative, Marketing, Analytics, eCommerce and Technology. Responsible for creating and managing omni-touchpoint journeys in the customer lifecycle. Setting the strategic vision, process creation, data analysis and technical trouble shooting are major functions within this role. The ideal candidate is a big picture thinker who understands the details of the people, process, technology and customer behavior needed to execute their strategies. The ideal candidate is comfortable working in a dynamic, fast-paced, and often ambiguous environment, and always has an omni-channel mindset. They are a data-driven, strategic thinker that can navigate multiple platforms and functional business units while always putting the customer experience first.
Working at SalonCentric has its perks!
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
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