Función del empleo: Digital

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: New York, NY

País: United States

Job Description Form

General Information


Job Title:            Sr Manager, Digital PM


Function:           Direct-to-Consumer Organization


FLSA status:       Exempt


Division:              L’Oréal Luxe


Supervisor Title:  AVP, Digital Product & Technology


Location:           New York


Job Summary:


Our Sr Manager, Digital Project Management will be tasked with leading technical projects to support key strategic initiatives across L’Oréal’s Luxury division and its diverse portfolio of brands. This individual will partner cross-functionally with direct-to-consumer leadership, brand marketing teams, and other technical and business stakeholders to facilitate the timely and cost-effective launch of projects. Our ideal candidate should have project management experience focused across the eCommerce technology ecosystem, including everything from the implementation of front-end features and services to back-end enterprise systems integrations and site launches. This leader should possess strong technical acumen with proven success driving technical projects through their lifecycle, ensuring solutions are sound and aligned to business goals. This individual should be an analytical problem solver that feels comfortable working in an ambiguous environment. They should have a strong familiarity with the mechanisms that drive D2C businesses with an innovative perspective on how technology can help accelerate growth. This outside the box thinker should be well-versed in navigating a product operating model, playing a key role in ensuring that our Luxe brands win in the e-marketplace!


This role drives collaboration and influences multiple levels of leadership to execute on the following key deliverables & responsibilities:


  • Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
  • Partner with functional leads on requirements definition, project implementation planning and launch scheduling
  • Coordinate internal and external resources ensuring projects remain on time, in scope, and on budget
  • Analyze project progress and communicate project status, key issues, and launch plans to key stakeholders throughout the organization
  • Prioritize division initiatives and projects based on level of effort, and business and consumer impact
  • Facilitate change requests as needed and communicate impact to stakeholders
  • Create and maintain comprehensive project documentation
  • Utilize industry best practices, techniques, and standards throughout entire project execution
  • Conduct post-project evaluation and identify areas of success and opportunities for improvement
  • Be a fierce advocate for the Luxe brands and Luxe consumer needs

Job Requirements:

  • Bachelor’s Degree
  • 5-8 years Project Management experience in a D2C Ecommerce technology ecosystem
  • Strong technical acumen with experience in a product operating model
  • Proven ability in successfully running multiple projects with varying levels of complexity simultaneously
  • Excellent written and verbal communication skills, with the ability to participate in and lead presentations to senior leadership
  • Exceptional organizational skills with avid attention to detail and follow through
  • Strong time management and prioritization skills with a keen ability to keep projects on track
  • Self-motivated, results and solution-oriented, strategic thinker
  • Strong leadership and entrepreneurship skills with the ability to build effective partnerships and interact successfully with diverse individuals at all levels
  • Creative problem solver with the ability to prioritize initiatives and anticipate business needs
  • Salesforce Commerce Cloud and Salesforce Marketing Cloud experience a plus
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Teams and PowerPoint)

Judgment and Decision Making:

This role will require a balance of analytical thinking, communication skills and data management skills as it will require a demonstrated ability to develop consumer knowledge and insight and to act on the data in collaboration with internal brand & external account partners. It requires constant interaction within a matrixed business structure (Marketing, Ecommerce, GM, CDMO) to coordinate work and deliver objectives.


Essential Physical Requirements:

Must be able to work in an office environment.


Financial Scope:

$500m+ growing direct to consumer eCommerce business.


Required Competencies:

1.  Leads with Human Sensitivity – Demonstrates respect, develops others (i.e. explains strategic objectives and the meaning of projects; manages senior/junior members as needed) and enriches team dynamics (i.e. motivates the team to work with diverse personalities and cultures)

2.  Displays Sensitivity to Our “Métier” – Focuses on quality, continues to build personal knowledge of the beauty business and understanding of beauty and Consumer Behaviors. 

3.  Demonstrates Entrepreneurship – Takes initiative (i.e. demonstrates resourcefulness), focuses on customers, improves performance (i.e. improves work processes to save time and resources) and develops a vision. Considers consumers a company asset.

4.  Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity and utilizes data to draw new insights.

5.  Achieves Results with Integrity – Conveys energy, focuses on results, deliverables, and follow-through (i.e. accelerates multiple tasks to meet deadlines) and acts with integrity

6.  Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning, and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)

7Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks


Please note:  This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.