Función Laboral: Sistemas de Información

Tipo de contrato: Jornada Completa

Ubicación: FR - Ile De France

País: France

L’Oréal is present in 140 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25,8 billion consolidated sales (in 2016).


As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)


  • L’Oréal is looking for a Service Line Manager - Application Performance Management   based in Clichy (92) 

L’Oréal is changing its IT organization with the creation of several service lines. Amongst them, one will be dedicated to support application performance with the ambition to improve the user satisfaction amongst L’Oréal group.

In this context, L’Oréal is looking for an Application Performance Management service line manager.  Under the responsibility of the Group Telecom Director, he/she will be in charge of the management and coordination of all initiatives and actions related to Application Performance Management amongst the group.

He/She will be responsible for building solutions, from the collection of the needs, the architecture definition to the project management and until the delivery of the service to the Application Teams.

The overall coordination will take into account all aspects of these activities: human resources, technical, organization & finance


Service related responsibilities

  • Ensure the satisfaction of the application team as “internal customers”
  • Create value in the application user experience (less incidents, quicker resolution, better response time, application behavior forecasts)
  • Collaborate and apply the relevant level of coordination with every teams of Global IT
  • Attend to any meeting / instance related to application performance
  • Define and manage the internal service conventions for every service in his scope
  • Build and maintain the cost model, insure Service Line funding by controling internal billing.

Management tasks

  • Manage end to end the service line
  • Manage vendors (from sourcing strategy, negotiation and to day to day)
  • Build relevant reports and dashboard to ALL parties
  • Ensure the appropriate level of communication (internal & external)
  • Contribute to application, infrastructure & Telecom strategy when & where applicable
  • Manage the budget for every solutions belonging to the service line, define the cost models and manage internal invoicing process (in partnership with controlling teams)

Technical & project management tasks

  • Define architecture and solutions, consistent with all other group solutions and in alignment with business needs
  • Lead transformation and implementation projects, aligned with technical standards and  group security constraints
  • Create planning & roadmaps, engaging the appropriate resources for delivering in time.
  • Contribute to problem management, escalations & crisis


Scope Of Work :

·     Application Performance Management & support

  • Application full stack monitoring
  • Incident resolution support
Team
  • In charge of several internal and external Application Performance Technology, Network and Telecom teams :
  • Manage virtual worldwide team
Management and Communication
  • Manage end to end the service line
  • Manage vendors (sourcing strategy, negotiation and to day to day)
  • Ensure the appropriate level of communication (internal & external)
  • Manage the budget for every solutions belonging to the service line, define the cost models and manage internal invoicing process (in partnership with controlling teams)

Soft skills:

  • Leadership and team management
  • Autonomy & adaptability
  • Organization skills
  • Complex coordination in an international environment
  • Effective communication; excellent oral & written presentation skills
  • Pragmatic, reliable, results oriented, curious and tenacious
  • English fluent

 

Technical skills:

  •  10 years + in a Service Company
  • Customer facing experience
  • Wide IT / IS culture
  • Project management skills
  • Contract & RFP management skills
  • Applications architectures & Network fundamentals knowledge

Hierarchy:

  •  N+1 : Group Telecom Director
  •  N+2 : Chief Technical officer – Group CTO