Job Title: Supervisor – Credit / Information and Controls

Division: LDB

Location: Dallas, TX

Reports To: Sr Manager -Customer Care/Credit

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of Skin Care terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to support Dermatologists and develop Skin Care products sustainably and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes SkinCueticals, Skin Better Science, Vichy, La Roche Posay and CeraVe. 

What You Will Do: 

Manage, coach, and develop Credit Specialists/Analyst.  Manage the cash collection and credit processes for LDB as well as negotiating with accounts to improve payment trends including average days late.   Monthly cash forecasting and budget/trend A/R data as business needs dictate. 

Credit and Collections Management

• Manage the activities and functions of Credit & Collections personnel to include achieving DSO and overdue objectives and A/R directives to ensure established goals are met within LUSA best practices/policies. 
• Prepare month-end reporting to include Cash Forecasting, KPI, and COFACE. Include commentary related to results in clear and concise manner to management.
• Recommend lines of credit for existing and new accounts. Utilize various information sources when opening new customers to determine if credit worthy. 
• Drive analysis on payment trends and contributing factors for late payments 
• Champion for process improvements to streamline internal work efforts 

• Provide A/R related audit reports/requests.

Relationship Management

• Participates in monthly collaborative meetings with stakeholders; Customers/Commercial Team/Finance Partners/etc. 
• Builds strong relationships with peers and Senior Managers to best meet company goals and objectives
• Responsible for hiring and development of new personnel, along with the terminations, promotions and yearly performance appraisals of staff. 

• Lead a high performing team by providing coaching, development and training opportunities to team members (includes analytical skills, people skills, cross training).

What We Are Looking For: 

Required Qualifications: 

• Bachelor’s degree preferred in related field (preferred)   
• 3-5 years related work experience in a related field in a corporate environment.  
• Strong collaboration and people skills desired. 
• Demonstrated analytical skills and problem solving ability.  
• Strong and rapid decision making ability.  
• Proven organizational and strategic planning skills.  
  • Able to handle difficult or challenging situations with diplomacy, tact and professionalism.  
• Excellent interpersonal, oral and written communication skills.  
• Strong computer skills using Microsoft Windows and Excel Programs.  
• Exposure to SAP systems a plus.  
• Must be able to travel as needed for business no more than 5%. 

What’s In It For You: 

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn sessions, Mentorship Programs, & More!) 
  • Employee Resource Groups (Think Tanks and Innovation Squads) 
  • Access to Mental Health & Wellness Programs  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!  

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

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