Función Laboral: Supply Chain

Tipo de contrato: Jornada Completa

Ubicación: West Sussex - Littlehampton (Watersmead)

País: United Kingdom

We are pleased to present the opportunity of EMEA Supply Chain Service Coordinator at The Body Shop. Based at our HQ in West Sussex, you will be responsible for supporting our Franchise partners in the EMEA Zone, delivering exceptional customer service, answering queries, product support, coordinating long term purchase plans and allocation of seasonal and make to order product. 

Key responsibilities:

  • To ensure all queries and issues (including operational and quality issues) from Franchisees/Wholesalers are dealt with in a timely manner.
  • To monitor and process all orders and allocations to ensure that product is dispatched accordingly for each Head Franchise/Wholesaler
  • Inform Head Franchise/Wholesaler of any future risks to short/long term purchase plans with a comprehensive vision of availability
  • Identify efficiencies in the distribution of product to the customer e.g. pallet quantities
  • To coordinate with Zone Franchise Commercial and Brand on Franchise queries regarding the operational content of the product offer.
  • To monitor the progression and status of all activity relating to forthcoming new product, accessories and marketing materials offers, including franchise/wholesale specific activity.
  • To organise any special freights (including air), where necessary, to meet product launches.
  • To ensure all quality issues reported by the customers are logged and action in a timely manner
  • Work with DC and Markets to manage any distribution restraints or critical local activities (e.g. date coding, registration requirements, separate shipments).
  • Investigate and then process debits and credits against orders shipped as required.

What we look for

  • Advanced Excel
  • Experience in Supply Chain/ Merchandising/Customer Care, in a retail environment
  • Understanding of Event planning and NPD process
  • Experience of influencing cross functionally
  • Understanding of supply chain/customer care best practice
  • Demonstrate knowledge and understanding of retail supply chain with experience of detailed product planning and order fulfillment
  • Experience of improving supply chain operational process
  • Supplier/Franchise/Wholesale experience 
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