Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Miami, FL

País: United States

L'Oreal Travel Retail Americas
Customer Care Representative Temp


JOB PROFILE (Education, years of experience and technical competencies required)

  • Strong analytical, organizational, details oriented and accuracy skills. Strong interpersonal skills are essential to interact effectively with clients and all teams, areas and levels of business.
  • Previous experience in a Customer Care, demand planning or Supply Chain role.
  • Outlook and Excel, Supply Chain flows and SAP if possible

JOB DESCRIPTION SUMMARY (Principal activities for the position)

  • Establish a personalized relationship with the client in order to optimize the service level.
  • Proactively ensure order processing and follow-up until the delivery
  • Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
  • Record, analyze and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution
  • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders
  • Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions
  • Be responsible for the client accounts clarity (clearing of accounts)
  • Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions

LANGUAGES: English


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