Función del empleo: Retail Field

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: UK - England - North

País: United Kingdom

Job Title: Assistant Manager

At a glance

An Urban Decay Assistant Manager is responsible for representing the brand as a true ambassador, leading their team in exceptional service, target achievement and creating theatre and brand awareness within their store. The Deputy Store manager leads by the highest example in all that is asked. A service and retail driven outlook is essential to the role.

Key Responsibilities

Responsible for achieving Superior Customer Service and Business results of the Store.

Smooth and efficient running of the account by establishing correct and regular communication. Motivate and delegate roles within the team.

Account Operations – Manage appropriate stock holding levels and any necessary budgets required.

The Deputy Store Manager is expected to achieve the following goals: retail results, staff recruitment payroll, and inventory shortage, as well as implementation and follow-up on training and development of team.

Commerciality

Achieves or exceeds Store Retail targets, Icon and Key Performance Indicator targets.

Regularly communicates Retail, Icon and KPI achievement updates to employees and Retail team

Seeks out business opportunities within the community and communicates relevant information to Retail Business Manager.

Ensures accurate records are kept of all Store employees’ hours worked and that proper payroll procedures are followed. Responsible for accuracy of all orders placed and received.

Maximizes selling during heavy traffic periods.  Ensure sales floor is supervised appropriately

Professionally groomed      

Brand/ Product Awareness

Implements the company’s education strategy as necessary, such as the personalized customer consultation

Exhibits updated product/ingredient knowledge and application

Makes appropriate, personalized product and sample recommendations.

Monitors employees’ levels of product knowledge and service for accuracy, skill and application.

Identifies account employees’ education needs and ensures they are met

Interacting Effectively

  • Ensures that all customers receive the highest level of service
  • Coaches employees to achieve their optimum professional development.
  • Responsible for creating a professional and positive work environment for all the Account employees at all times
  • Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanour, etc.                                                                                           This list is not exhaustive        

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:   

  • Excellent verbal communication skills, strong written communication skills
  • Excellent time management and prioritization skills
  • Excellent coaching, mentoring and teaching skills
  • Strong ability in developing and leading a team
  • Well-Developed Interpersonal Skills and Professional Demeanor

Key Relationships

  • The team/ Retail Business Managers / Sales and Store Managers/ Training Manager/ HR / Personnel / Marketing

Values

  • Passion for Urban Decay/ Passion for people/ Passion for product/ Passion for selling 

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